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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
room 302 shouldnt be rented to guests
Business response:
Thank you for being our guest. After some research, we did not see any record of complaints made for this room during the time you were here. We apologize for any inconveniences you experienced, but if you had only told us about them at the time, we would have been able to resolve them immediately and your stay with us would have been more enjoyable. We hope you will stay with us again soon. Sincerely, General Manager
the worst motel i have ever stayed in... i think it was filthy. hadnt been cleaned in months.. it smelled like cigars. There where old room keys on the floor which also indicated it hadnt been clean, the toilet was dirty. i will never go back. These people need to be shut down.
Business response:
Kristal, I am very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Room AC was leaking and carpet was completely soaked, the phone was not working, no trash can in room, and room had a horrible smell...like mildew.
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
After being moved FOUR times due to a roach problem, my last night there was decent
Business response:
We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. Although we do have a regular pest control at our hotel, our housekeeping team has been already alerted to check and treat this issue immediately. We apologize for this and hope you will stay with us again for a better experience. Sincerely, General Manager
A hot mess! The staff was rude. For start my room was already paid for. They were trying to recharge me again and I told them no I paid already. She tried to argue the situation but than realized she wasn't going to win this argument and just said oh my computer was acting up it's paid for. To me she was mad cause she got caught trying to over charge me!! I Stayed there for 4 days maid service never came to my room. They said since I was staying only 4 days I didn't need maid service. They made me take my dirty towels to the... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Trash Everyday trash pic-up is neededq
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis. We are always happy to provide this at your request for a minimal fee. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Genera... read more
Poor Cleanliness is very important that's something not important to Extended Stay
Business response:
Marilyn, thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable accommodations that you deserved. We take the cleanliness of our facilities very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
Place is dirty
Business response:
Thank you for sharing your feedback. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience and the inconvenience it caused. I have shared your concerns with my housekeeping team for quick review and actions. I am confident we can replace this experience with a more positive memory on your next visit to our hotel. Sincerely, General Manager
Wouldn't Recommend! I wouldn't recommend this hotel to anyone. When we arrived and got to our room the beds were not made. So we went back down to the front desk and the worker put us in another room where the toilet wasn't working and there was food flowing up the sink. We then went back and asked for the previous room and we would just make the beds ourselves. This was the only option because it was Memorial Day weekend and all hotels in that area was completely book. We proceed to make the beds only to find the housekeepi... read more
Business response:
Rebekah, we appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this service at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.