This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away!! The room smelled very bad. It had a horrible odor of smoke that it seemed like they tried to remove but failed terrible at doing so. This place was dirty - there was dirt above the fridge and very dusty. The room service was horrible we needed some fresh towels and tried using the phone to call but guess what? line didn't work so I had to go all the way down and find no one at the front desk. I used the phone at the front desk to call for towels to my room and guess what? no one delivered them. I had to use damp ... read more
Business response:
Thank you for providing us with details about your stay. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I have already had a meeting with all of our staff to retrain them on the importance of responding to guest needs in a timely manner as well as working to ensure that all rooms are fresh and clean for guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you wi... read more
The room smelled terrible. It smelled like dirty arm pits. It was nice to walk outside for fresh air.
Business response:
Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To make sure this does not happen again, I will be making sure our rooms are thoroughly cleaned and inspected before guest arrivals. Again, thank you for providing us with your feedback. We would love to have another chance to provide you with a better stay next time you are in town.
NEVER AGAIN GOING BACK TO THIS LOCATION!!!! This was very bad experience!!! -BAD HOTEL STAFF (Service):I called to confirm my reservation and spoke to Mario and he could see my reservation but no rooms available. he said that he will transfer my reservation to another and will call me back, never called. I called back after couple of hrs and Delyn said he doesnt know and said room might not be ready so he will check and call me back which never happened. i called back and was told b that room is good to go. -ROOM ITEMS MISSI... read more
Never again! This hotel smelled bad; the rooms are much like a hourly motel; there was a lot of foot traffic and loitering; and the front desk staff weren't very helpful the little time you could find someone.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not have a good stay with us. To uphold our company’s high standards, I will personally make sure that these issues are resolved immediately in order to ensure that each guest has a comfortable stay. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Not Happy with this Hotel The first impression was parking lot, too many people hanging out in parking lot. The front desk people were professional. Then walking in the hallway where rooms are located. More people hanging around and too much noise coming from rooms. The rooms are clean and nice.My husband and I were not comfortable with our new car parked in parking lot. We would not stay here again.
Business response:
Thank you for your recent review of your stay. I appreciate your kind comments regarding our professional staff and clean rooms; however, I apologize that you experienced noise issues during your stay. In response to your feedback, I will personally make sure that these issues are resolved immediately. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Hotel en regulares condiciones, la habitación con muy mal olor, muebles viejos. No lo recomiendo
Poor experience Hallway smelled like cigarette smoke. My room smells like Indian cuisine.
Never Again! I've stayed at several extended stay and this one by far is the worst and the biggest disappointment. I wanted a drink from the soda machine so I ask the night guy where I could find the machine and he told me it was on the third floor (I was on the first) I went up to the third floor and it wouldn't take my bills so I walked back down and got quarters from the night attendant. I walked back up to the third floor and it wouldn't take my quarters! I went back to my room to get the ice bucket because I figured I'd... read more
Will not be going back It did say extended stay? Maybe I held it to too high of a standard. First the elevator was broken, and the hall smelled of cigarettes. I thought once we got to our room it would be better. It wasn't. The room was very small and had a small stove and refrigerator. It didn't smell as bad as the hall but it did still smell of smoke. We were giving another room. It didn't smell like smoke but like whatever was cooked last there. There wasn't a screen on the window and I only noticed because it wouldn't cl... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.