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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shabby Diggs We booked two queen rooms and one double room. After we checked in and went to our rooms, we realized that one of the queen rooms we were assigned was not cleaned. It was seriously filthy--unmade bed, dirty plates and empty beer cans and bottles all around. We quickly went down to the desk and we were assigned another room. This is the first extended stay that I have stayed at where the kitchenette did not have a single cup, plate or utensils. It was bare! The refrigerator in one of the rooms made so much noise,... read more
Business response:
Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our front desk staff; however, we apologize for the cleanliness issues you experienced. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as clearly communicating our amenities. I really appreciate you bringing this to our attention. We hope that you will give us the oppo... read more
STAY AWAY FROM HERE I stayed here after being told the reservation I had at another hotel was not right, so I didn't have any other option but to stay here. This was the biggest dump I've ever been in. It had a hole in the ceiling, the wall behind the stove was falling off, the sheets were not changed after the last guest, the stove was filthy, the shower was not cleaned and there was black hair all over it, the washcloths in the bathroom were nasty - it looked like someone blew their nose on it and it wasn't removed from th... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Our room was never done A bad experience. Our room was never done. Even though we ask front office they still didn't make our room.
Business response:
Thank you for taking your time to write a review about your stay. I do apologize for the housekeeping issues you experienced. I will meet with our staff and review our housekeeping procedures to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again.
The smell in the room was worse than the hallway. This place is just nasty
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Too High price for a cheap place It was ok !
Business response:
Thank you for taking time to write a review of your stay. I am sorry to hear that you were not pleased with our rates during your visit. Thank you very much for providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Hotel staff had a very bad service. The lady named Monique at the front desk wasn't helpful at all. Very poor customer service. There was an ongoing roof construction near the parking area and the shingle from the rooftop fell off on my car. There was no warning sign to not park at this area. The lady told me they're going to report the incident but it has been more than 2 days but nobody bothers to call me. I had to pay $500 for repair. The bathroom sinks dirty too! I went to this hotel for savings but ended up spending mor... read more
Business response:
Thank you for your recent review about your stay. Please accept our apologies for the service issues you experienced. In response to your feedback, I will make sure we are letting guests know about any hotel construction as well as retraining our staff to ensure that each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the futur... read more
Poor Miscreants abound at this hotel. Walking through the halls to my room gave it the "weekly rate motel" feel. Gross gross gross
Business response:
Ryan - I want to thank you for taking the time to write a review of our hotel. I apologize that you were not satisfied with our hotel overall. Your comments will be very helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope that you will visit our hotel, or any of our other brand locations in the future.
Not A Happy Customer, Not a Good Experience When the reservation was made, we specifically asked for a King size bed but upon arrival after the reservation was confirmed we were told the hotel only uses Queen size beds and does not have any King size beds at all. The shower in the bathroom was not clean and had smears on it. I could go on but will stop at that.
Aweful Awful. My card was charge by hotels.com when I chose the option to pay at hotel. I was then assigned a room that was already occupied. No room service once yu check in. The room had a kitchen but we had no pots or utensils. No one was ever at the front desk when yu needed them. I will never stay at this hotel ever again.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available at the front desk for no additional charge. I apologize that we failed to explain this during check-in. In response to your feedback, I will retra... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.