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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay I had to change rooms because I had just got in from out of town and the people upstairs was really noisy and the sheets had fresh blood on the sheets in my new room. I guess they don't wash their sheets in between guess.
Business response:
Yolanda, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We are sorry for the inconvenience you experienced in your room. I have shared your feedback with my housekeeping team in regard to the cleanliness issues to take corrective actions immediately. I hope you will return so we can make it up to you. Sincerely, General Manager
Never stay here again.Room service is once/week.Yes, 1 per week.If you want daily,then $10.00 a day.
Business response:
Cuong, I apologize that we failed to provide you an exceptional stay. I am sorry if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are happy to offer this service to you at a minimal fee. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
They were bugs on bed
Business response:
We are sorry for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Business response:
Samantha, thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Terrible experience Hotel was fill and this website still allowed us to book it. We get to hotel and they tell us that hotel is full and we can't stay here even though we had a "reservation". We called hotels.com and it took an over an hour for them to confirm hotel was overbooked and get another hotel. Awful experience.
Business response:
Von, we are sorry our hotel was overbooked and that we were unable to accommodate you. We regret this inconvenience caused due to the third party website. On your next visit to the area, we encourage you to reserve directly. Sincerely, General Manager
Better in the area The hotel is terribly understaffed. It took me three hours to get supplies. My microwave did not work. The TV was fussy on several stations. The only redeeming thing about this hotel was the desk staff was pretty nice considering it seemed like there was no one to help them. The morning staff was very helpful when there are no other competing customers to deal with
Do not waste your money on this hotel. I stayed here for a night. The first room I was checked in was so smelly that I had to get it changed. The new room was less smelly, but had an older trash that was not taken out, and there were no light bulbs in the bedroom. Also, pillows on the bed and plate inside microwave were missing!! Not sure how they charge customers $67 for such an experience.
We were placed in a non-smoking room and found cigarette ashes in the floor, by the bedside table, and a cigarette butt in the window sill. Most of the rooms had no-smoking symbols on the doors, but as a non-smoker that is exactly what it smelled like when you entered the floor from the stairs. The elevator didn't appear to be working (c). The screen on our window was loose also. Stayed 3 nights and housekeeping never came or offered clean towels.
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,804 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.