This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff throughout my stay
I like the fact the property was quiet. The bed was comfy. I didn't like the fact that my room was not that clean. I saw 3 roaches in the room and under the bed was dirty. I know that we are still in covid times, but they should do better with the cleaning.
Business response:
Thank you for taking the time to review our hotel. We are glad you had a pleasant stay overall and that our beds were to your comfort. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and pest control provider to make sure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Standard stay, didn’t have to deal with the rude clerk this time.
Business response:
Thank you for making Extended Stay America a part of your travel plans. We regret not meeting your expectations and apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
The area and that the reasturants were close by in walking distance
I won't complain too much about this hotel. In truth, I purchased two rooms because I needed a very very good price for a single night. Cost was a factor ($50 per room/per night), so I was not expecting the Ritz Carlton. That being said, my room had a bizarre smell. My wife said it smelled like a combination of urine and fish. The vending machine didn't accept payments and the sound of the highway next the hotel made it hard to sleep at night. But still...considering the cost...if I had to...I would stay there again.
Business response:
Thank you for your review. We are sorry for the unpleasant smell you encountered in your room. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret your sleep was disturbed due to noise from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
My stay in Houston It was a nice place nice and quiet to get a good night sleep clean friendly would stay there again if I head up that way
Business response:
Felipe, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Short Stay Convenient and friendly welcome at check-in, room was clean and great amenities
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,764 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.