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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the area it was close to shopping and food reasturants i enjoyed my stay everything was perfect
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a great stay with us and liked our proximity to the shopping mall and restaurants. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
That is safe in a safe area and walking distance to all food ans shopping stores
Business response:
Thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our proximity to food and shopping stores. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Service is good other not happy
Business response:
Van, thank you for selecting our hotel and sharing your evaluation. While we are glad you liked our courteous associates, we apologize for not meeting all of your expectations. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The stay was exactly what I was looking for. Quiet, clean, comfortable, and quick access to interstate.
Business response:
Traveling can be difficult, so we at Extended Stay America strive to make it stress-free for our guests. We are thrilled we were able to provide you with a comfortable and quiet stay and that you liked our convenient location. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management
Easy access to freeway & lots of food & groceries stores
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to read that you had a comfortable stay and that our location was perfect for your needs. We look forward to hosting you again soon. Sincerely, Hotel Management
Sugar Land On the picture it looked different and they didn’t tell us they was remodeling the hallways and sometimes the elevator didn’t work
Business response:
Chris, thank you for sharing your feedback with us. We are truly sorry for the disappointing experience you had. We apologize for not meeting your expectations and the inconvenience you had due to the ongoing remodeling in the hallway. Once more, we do apologize. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not coming back It was horrible and the manager wasn’t people friendly. On the first night my child found weed in the the drawers. Then I was told they don’t have housekeeping.The second night there were roaches coming out of the stove and bathroom. I brought my own bed set just in case and I’m glad I did! I don’t think I will return to that location.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. We certainly understand your frustration and have shared your comments appropriately as we are always looking for ways to improve. We hope you and your child will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,764 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.