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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Karen, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Dominique, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
The staff are nice at Extended Stay in Sugarland.
Business response:
Thank you for selecting Extended Stay America on your Houston. We are delighted to know you had a great stay and that you were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Everything was old & outdated. The lady at the front desk was rude.
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations and have relayed your concerns with our team as we work on updating and refreshing our hotel. We are also sorry for the poor experience you had with one of our associates. We have shared your comments with her so that such instances are not repeated. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Kashell, all of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Unfortunately the pictures are very misleading. Images for all types of rooms seem to show 2 beds and a very spacious room. It was a 1 bed, very small room with no sofa bed. Also the rooms next to us had been flooded, loud workers were working and there was a smell of humidity. Tv did not work. After a long wait, we were moved to another room late at night.
Business response:
Thank you for your recent stay at our hotel. We apologize we did not meet your expectations with regard to the room. We will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We are also sorry for the noise you experienced and for the issues you faced with the TV. We have shared your concerns with the maintenance team so that they can take the necessary actions. We regret this unpleasant experience and hope you will give us the chance to make it up to you on a fut... read more
Motel is old and worn looking. Light frame was laying in hallway, overnight.
Business response:
Steven, thank you for choosing our hotel for your stay. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will consider a second visit on your next trip this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,312 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.