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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk young man Maurice was very welcoming. Once I got to my room there was trash in the trash can and the bed had crumbs in them.
Business response:
Thank you for being our guest. We are glad to know you were impressed with the excellent service delivered by our Maurice and that you had a pleasant time with us. However, we are sorry for the cleanliness issue you experienced in your room. Rest assured, your feedback has been discussed with the housekeeping team to be more diligent in their efforts. It was a pleasure accommodating you, and we hope to see you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Micah, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
front desk does now where is the closes restaurant,construction goin on,no vending machine on first floor,had to take elevator to second floor,front desk was very friendly
Business response:
Miguel, thank you for evaluating your stay. Although you were pleased with our front desk associates, we are sorry for the difficulties you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will consider returning to our hotel on your next visit to this area so that we can make your next visit a memorable one. Sincerely, Hotel Management
Very good hotel clean good staff breakfast secured parking.
Business response:
David, thank you for the excellent of Extended Stay America. We're thrilled to know you loved our well-kept hotel and that you were impressed with our parking facility.On behalf of everyone here, we invite you to stay with us again the next time you visitSugar Land. Sincerely, Hotel Management
Good hotel clean good beds good breakfast nice pool easy access to freeways
Business response:
David, thank you for staying at Extended Stay America. We are very conveniently located close to the freeways, and with our full-service amenities, we make an excellent choice for accommodations in the Sugar Land area. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Hotel has easy access to major freeways throughout Houston.
Business response:
David, thank you for staying at Extended Stay America. We are glad to know you loved our ideal location close to highways and that you had a great stay. We appreciate your business and hope to see you back in the future. Sincerely, Hotel Management
Hotel staff is good. Hotel is clean. Close to restaurants shopping malls.
Business response:
David, thank you for being our guest at Extended Stay America. We are glad to know you loved our ideal location close to many places and that you enjoyed the service delivered by our associates. It was a pleasure having you, and we hope to see you back in the future. Sincerely, Hotel Management
Good staff goodbreakfast clean rooms secured parking pool.
Business response:
David, please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, breakfast, and hospitality, made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
The room smelled of cigarette smoke. The breakfast area only had two tables.
Business response:
Thank you for being our guest. We are sorry for the smoke smell you encountered in your room, and we couldn’t provide you with an excellent breakfast experience. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the room to remove the odor. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,312 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.