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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
E
We took cold showers, there’s no hot water
Business response:
Dear Guest, We sincerely apologize for the lack of hot water during your stay. A comfortable and relaxing experience is important, and we regret that this issue affected your visit. We understand how frustrating it can be to expect a warm shower and not have that available. Our team is looking into this matter to ensure it does not happen again. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Managem... read more
Very nice
It was ok. The room was kind of run-down, had a little smell. I didn’t see a roach until my last night, but it does give roach motel.
Business response:
Dear Jessica,We sincerely apologize for the issues you encountered during your stay. It's concerning to hear that the room did not meet your expectations and that the cleanliness was not up to standard. We understand how disappointing it can be when your experience doesn't align with your expectations. Your comfort and satisfaction are of utmost importance to us, and we will certainly address it with our team to ensure this does not happen again. Thank you again for your feedback, as it helps us improve the experience for al... read more
Easy check in
Business response:
Dear Alexis,Thank you for taking the time to review your stay at Extended Stay America. We’re thrilled to hear that your check-in process was smooth and efficient. We strive to make every part of your stay as convenient as possible, starting with a seamless arrival. It’s wonderful to know we met your expectations from the start. We look forward to your next stay.Sincerely,Hotel Management
Good but a little old room. They don’t have hot water and when I asked for an electric kettle they told me that I should pay for it.
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 4.3 star rating with 1,346 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.