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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bath tub was so dirty, stinks. I have to use a towel to cover the tub so I can walk in to take a shower. Room smells like some people have been smoke, kitchen sink dirty too.
Business response:
Dear Tien ,Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with cleanliness. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately, and we genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are know... read more
too many cockroaches. The stove worked for a moment and stopped working. I think the worst thing is the cockroaches.
Business response:
Dear Oscar, Thank you for reviewing our hotel. We apologize for the inconvenience you faced during your stay. Your experience does not reflect our standards, and we are taking immediate steps to address these issues with our pest control and maintenance team. We are committed to improving our services and providing our esteemed guests with a cleaner, more comfortable environment. We appreciate your feedback and hope you will give us another opportunity to offer you a better stay in the future.Sincerely,Hotel Management
I booked 3 rooms. But only got two rooms. And both rooms washroom door lock were not working at all. Room lights also had problems. Some times they worked other time it did not.
Business response:
Dear Masood, Thank you for selecting us. We always try to make our guests happy and satisfied during their stay with us. We sincerely apologize for the team's effort in handling your request. To handle this situation better, we will engage our staff in a discussion to identify what went wrong. Please allow us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to serve you again soon. Sincerely,Hotel Management
Pool was closed the place had a funky smell and there was a link under the sink
Business response:
Dear Emily, Thank you for choosing us for your recent stay. We are committed to delivering top-notch accommodations and service, and we apologize for any lapses in meeting your expectations. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We ... read more
It worked, but I wouldnt recommend We stayed becuase we lost power during the derecho storm. The beds were not very comfortable and the bathroom was not fully cleaned.
Business response:
Dear Faye, We sincerely appreciate your feedback and extend our apologies for the oversight by our housekeeping staff during your recent stay. Learning that your experience did not meet our high standards isn't enjoyable; we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated as we continually strive to deliver service that goes above and beyond. We hope you will consider a return visit so we can provide you with the exceptional hospital... read more
Carpet in hallway is filthy. Trash is sitting in the hallway from guests . The room smelled so bad and I had to switch rooms because it was a ton of flys in the first room I checked in . I left after 1 hour . Too filthy to stay any longer
Business response:
Dear Alexis, Thank you for sharing your feedback regarding your recent stay at our hotel. We are deeply disappointed that our housekeeping staff overlooked some areas in your room. This oversight does not align with our high standards, and we are committed to ensuring it does not happen again. We have shared your review with our team to address these issues.Your feedback is greatly appreciated as it allows us to improve our guest experience. We hope you will revisit, as we would be pleased to demonstrate our commitment to pr... read more
I got a room which have water in floor and no electricity. Staff suggested to check out rather than giving alternative rooms.
Business response:
Dear Sooraj, We appreciate your feedback and would like toextendour sincerest apologies for the inconvenience you experienced during yourstay. It is disheartening to hear about the issues you encountered with your room and the service provided. Please know that we are taking your comments seriously and are committed to making the necessary improvements to ensure a better experience for all our guests in the future. We would be grateful for the opportunity to welcome you back for a more enjoyablestay. Your satisfaction is our... read more
needs cleaning and upgrade. The room smelled and the bathroom was covered in rust
Business response:
Dear Teresa, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting your expectations with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,736 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.