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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First of all a train passed every 30 minutes seem like, the hallway carpet smelled horrible only one wash cloth no coffee pot or coffee made in the lobby. All night I felt like something was biting me.
Business response:
Dear Betty, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit, and we understand that you didn't get a good night's rest. We have taken note of your feedback and will use it to improve our services. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We hope to make your next stay with us outstanding ... read more
False advertisement. No food or breakfast to go. Room is disheveled.
Business response:
Dear ANALYNE, Thank you for taking the time to share your valuable feedback with us. Our team is dedicated to providing exceptional experiences to every guest, and we regret to learn that we fell short of your expectations. Please accept our sincere apologies for any inconvenience caused, especially about the breakfast experience and the fact that the room fell short of your expectations. It is never our intention to mislead; therefore, we are sorry for any confusion or frustration that may have arisen. Rest assured that we ... read more
The staff were disorganized. The room had a foul smell. The glaze in the bathtub was coming off. The refrigerator was dirty and had rust on the side and top of it. The main hallway smelled like dog poop a vomit to the point of nausea. Also there was trash spread throughout the second floor.
Business response:
Dear William, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
The place is unclean & looks trashy
Business response:
Dear Julie, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Sugar Land.Sincere... read more
Terrible!! Front desk staff rude, argumentative. Rooms are terrible! Dirty, old, worn down. Mirror is BEHIND TV- completely blocking, unable to use. Holes and dents in the walls, bathroom and basically everywhere. Strong odor of bug or roach spray through whole hotel. Uber driver says its known as a place for " working girls" and to be careful.
Business response:
Dear Karen, Thank you for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback... read more
When we pulled up there was an ambulance and a fire truck and a man's unconscious body was being pulled out. It was late enough in the evening i didnt want to find another place after flying in from Denver. A member of the staff commented on my body asking "If they could have some of my hips." The TV didnt work. The pool was disgusting. There was mold growing on the water and up the sides. Most of the front desk staff didnt even greet us or divert their attention from there phones when we walked by. It was my son's birthday ... read more
Business response:
Dear Jami, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for not meeting your expectations regarding the condition of our property. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we regret that our team was not as welcoming and responsive as they should have been. Please be assured we will address these issues with the concerned individuals for improvement,... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,736 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.