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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The loby look ok than you go to the room hallway & the rooms that smell like rotten rats ..!!!! Family with kids & women alone stay away from this shady place the peole there look like they came from jail !"scary !!smelly!! terriable place stay away!!!!
Business response:
Dear laurent, We sincerely apologize for the unpleasant experience you had during your stay at our hotel. It is unacceptable for our guests to encounter such issues, and we will investigate and address these concerns immediately. Your comfort and security are of utmost importance to us, and we are committed to providing a safe and welcoming environment for all our guests. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
The dirtiest place Is the dirtiest place on the planet Earth disgusting Rooms, dirty sheets, dirty towels, dirty bathroom, dirty hair all over the place. Marijuana smell in the whole hotel, People walking strung out. Save yourself and your money. This place is a hazard should be shutdown.
Business response:
Dear Mukhtar, We deeply regret the distressing experience you had during your stay. Your description is concerning, and we apologize for the cleanliness and odor issues you encountered. This is different from the standard of service we aim to provide. Rest assured, we take your feedback seriously, and we will address these issues promptly to ensure a better experience for our guests in the future. Your safety and comfort are of utmost importance to us, and we are committed to making the necessary improvements. We appreciate ... read more
sink and bathtub cracked. no shower curtain
Business response:
Dear Choe Yam, Thank you for choosing us and sharing your feedback. We sincerely apologize for the maintenance issues in your suite. Our guests deserve a clean, well-maintained, and comfortable suite and the best service while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit that you deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management
There were so many roaches in this place. They never had towels ready when we needed them. No dishes for us to use. Understaffed. The entire place needed to be updated. Broken dirty pull out couches. Do not waste your money and stay here. Definitely the worst place I’ve ever stayed.
Business response:
Dear Doretha, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for ... read more
The staff was great. Property has roaches and smells awful. In need of full renovation.
Business response:
Dear Celia, Thank you for taking the time to provide feedback about your recent experience at our property. We appreciate your kind words about our staff and apologize for any inconvenience you may have encountered during your stay. We take all feedback seriously and strive to improve our services continuously. We understand the importance of maintaining a clean and comfortable environment for our guests. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure th... read more
No available towels at one point. My family and I had 4 rooms and 3 had either live or dead roaches. One of our rooms had a constant water leak from the a/c. Several areas had a bad smell. My room key stopped working on several outside doors. One day the breakfast was put away 20 mins early leaving one of our family members not able to get any.
Business response:
Dear Ronnie, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you and your family experienced is unacceptable by our standards, and we will address this with the concerned team for improvement.... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,736 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.