This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lo primero que notas al llegar es el oler a cigarro en todo el hotel, lo segundo las instalaciones están muy descuidadas el elevador no funcionaba, y el desayuno no existe
Business response:
Dear Perla,We sincerely apologize for the unpleasant experience you encountered during your visit. This is not the level of service we strive to offer, and we understand that these issues collectively fell short of your expectations. Please know that your feedback is invaluable, and we will take immediate action to address these with our team and to ensure a better experience for our guests. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to H... read more
Booked for 3 nights, hotel is extremely dirty. Elevator is not working. booking said free breakfast, there was no breakfast, no coffee maker at property, staff was lazy and non-cooperative. Bathrooms were in terrible condition. room was not cleaned. room key did not work many times, have to go to front desk to get it re-activated. Will never recommend this hotel. Cheap hotel, but not worth it.
Business response:
Dear Raise, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals. Thank you for your patience, and we hope you will give us a chance to welcome you on a future visit for the exceptional experience you deserve.Sincerely,Hotel Management
ROACHES EVERYWHERE!!!!!!! First off I booked the room because my home was getting work done and we had to be away from it for some days. I book the room close by my house and also because it had a pool and also because they also had a kitchen and houston weather was at 100 plus degrees here. The guy who checked me in was very kind and friendly. When we finally got into the room upon getting our belongings put away, we noticed a roach on the refrigarator and then opened it and it was 2 or 3 more. We killed them and before we ... read more
Business response:
Dear Leslie,Thank you for sharing your comments about your recent stay with us. After a positive check-in experience, we can understand your frustration with the concerns you had in your guest suite. Part of our maintenance program is to treat all guest suites, as well as the interior and exterior of the property, to prevent these types of issues from occurring. Therefore, we hope you will accept our sincere apologies for the untimely appearance in your suite. We will follow up with our team, and we greatly appreciate you br... read more
Roaches all in the room
Business response:
Dear Rodney,Thank you for sharing your comments about your recent stay with us. After a positive check-in experience, we can understand your frustration with the concerns you had in your guest suite. Part of our maintenance program is to treat all guest suites, as well as the interior and exterior of the property, to prevent these types of issues from occurring. Therefore, we hope you will accept our sincere apologies for the untimely appearance in your suite. We will follow up with our team, and we greatly appreciate you br... read more
Horrible stay First, something was wrong with the door key, had to go from the 3rd floor to the lobby several times because they keys didn’t work. The 3rd time the clerk should have assisted me himself trying the keys to see what was wrong, however the 5th time I insisted he go to my room to try the key, it work for him. I tried again afterwards it didn’t work for me. I have stayed in many hotels and I know how to use the keys to the doors, but this is not the worst thing about this room. I noticed it was a little dirty on t... read more
Business response:
Dear Shirley,Thank you for choosing us during your visit to Houston and for your feedback. We want to apologize for the issues you experienced during your stay. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational.We appreciate your feedback, and we do hope you will choose to stay with us again so we can show you the excellent stay you deserve and should always expect from us.Sincerely,Hotel Management
Seen roaches in our room. I felt like I was in a shelter. Never again.
Business response:
Dear Diana, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room and the presence of roaches. This is not the standard we uphold, and we understand your frustration. Please know that we are taking immediate action to address this issue with our pest control team. We appreciate your feedback and hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.