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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mattress was dirty smells and had urine all over, most of the people at the hotel they all look like homeless, and they had dogs in the rooms,a guy had a pit bull, i will never stay at that hotel again,and will tell all of my relatives not to stay there.
Business response:
Dear Jose, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We understand how vital a fresh and welcoming atmosphere is to an enjoyable stay. We continuously aim to maintain our hotel's environment, and we appreciate you bringing your concerns about your room to our attention. Your feedback... read more
Old, the shower faucet was not fixed. The pull out bed was not clean. They did not have egg or fruits for breakfast .
Business response:
Dear Suzette, Thank you for sharing your concerns. We apologize for the issues you encountered during your stay, including the condition of the shower faucet and the cleanliness of the pull-out bed. Your feedback regarding the breakfast offerings is also noted, and we will review our options to ensure a more satisfying experience for our guests. Please know that we take your comments seriously and are taking steps to address these matters promptly. Your satisfaction is important to us, and we hope to have the opportunity to ... read more
Dirty!!!!! Bed bugs, roaches, bite marks all on my kids body!!! 2nd floor is infested with roaches.. Do not stay here!!!
Business response:
Dear Louelva, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
No breakfast!! They had muffin and coffee..on they’re website it say complimentary breakfast
Business response:
Dear Christopher, Thank you for selecting our hotel and taking the time to write a review. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires and choices. We hope you will stay with us another time so we can provide you with a much more satisf... read more
This hotel is really dirty specially the laundry I taked this hotel cuz I was needing wash some clothes but last night was 3 blue women Lying Down in the laundry with to much clothes in the floor around they so I think this hotel is in really but condition to compare with other stay america I was in before is my first time I saw one stay America hotel dirty like this 😐😏
Business response:
Dear Maria, Thank you for sharing your feedback following your recent stay at our hotel. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit to the city, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerel... read more
Will not return Not horrible but not great. Tub stopper didnt exist. Bringing your own dirty towels to get clean ones is ridiculous and then they didnt have enough clean. One tiny trash can and no housekeeping unless you stay more than 7 days. I do realize it is extended stay but not everyone lives there.
Business response:
Dear joseph, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,736 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.