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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty not supported staff
Business response:
Dear Hasan,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
The hotel has cockroaches running around!!!
Business response:
Dear Tanya,We're deeply sorry to hear about your experience. This is certainly not the standard we strive to maintain. Our team has taken immediate action to address the issue and ensure that such occurrences are prevented in the future. We appreciate your feedback as it helps us improve. Please contact us directly so we can make amends and offer you a better experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
This hotel is barely functioning. Stairs and the halls are smelly. Confirmed reservations can be denied at checking in with no room available. It happened to is twice. We booked this hotel due to the weather issue and our area and no power at home.
Business response:
Dear Kent,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
The pull out bed to sleep two was absolutely awful. Multiple outlets, the cooking light & vent did not work. Very limited amount of cookware and plates available. 4 small plates for 5 people. Swimming pool was not open, Water was greenish with debris floating in the pool.
Business response:
Dear John,Thank you for your valuable feedback. We appreciate your information and always want to hear from our valued guests. Please accept our sincere apologies for your stay not being exceptional, as customer care is among our highest priorities. We understand your frustration with the pull-out bed, non-functional outlets and kitchen amenities, limited cookware, and the closed pool with poor water quality. Please be assured that these are necessary procedures, and everything we do is in the best interest of our guests and... read more
Hotel needs improvement
Business response:
Dear Neeraj,Thank you for your feedback about your stay at our hotel. We apologize that our property did not meet your expectations. We will share your valuable comments with our team as we work on updating and refreshing our hotel. We hope you will return to see our commitment to providing outstanding visits should your future travels bring you to our area again.Sincerely,Hotel Management
Bath tub was so dirty, stinks. I have to use a towel to cover the tub so I can walk in to take a shower. Room smells like some people have been smoke, kitchen sink dirty too.
Business response:
Dear Tien ,Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with cleanliness. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately, and we genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are know... read more
too many cockroaches. The stove worked for a moment and stopped working. I think the worst thing is the cockroaches.
Business response:
Dear Oscar, Thank you for reviewing our hotel. We apologize for the inconvenience you faced during your stay. Your experience does not reflect our standards, and we are taking immediate steps to address these issues with our pest control and maintenance team. We are committed to improving our services and providing our esteemed guests with a cleaner, more comfortable environment. We appreciate your feedback and hope you will give us another opportunity to offer you a better stay in the future.Sincerely,Hotel Management
I booked 3 rooms. But only got two rooms. And both rooms washroom door lock were not working at all. Room lights also had problems. Some times they worked other time it did not.
Business response:
Dear Masood, Thank you for selecting us. We always try to make our guests happy and satisfied during their stay with us. We sincerely apologize for the team's effort in handling your request. To handle this situation better, we will engage our staff in a discussion to identify what went wrong. Please allow us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to serve you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.