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Extended Stay America - Houston - Sugar Land
- Hotels
- Sugar Land, TX
About this business
Location details
13420 Southwest Fwy., Sugar Land, TX, 77478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not pleasant This was the worst room I've ever seen. I checked out as soon as I saw the conditions of the room. It should NOT be offered as an option period. It was a complete eyesore. There were stains on the couch, the chair was in a horrible condition and looked like it was picked up from goodwill. The fridge was rusty and looked like it was picked up from an abandoned property. When I spoke with front desk and demanded another room, they had none. It was literally the last room available, which should never be offered to... read more
Business response:
Dear Paula, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
The room had no heat, no shower curtain in the bathroom. The hall smelled like marijuana. The bed was not a queen and every time you moved you could hear the springs.
Business response:
Dear frank, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Toilet didn’t work, sinks broken and mouse droppings inside the pull out mattress. Would never stay here. The front desk had one employee who was great but only her working and she did her best to accommodate us but the hotel itself if horrible
Business response:
Dear Fakhar, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
The worst experience of my life. Rooms were dirty and smell really bad. We were really tired after a long drive to reach then left early in the morning. Although we had booking for two days
Business response:
Dear Asad, Thank you for taking the time to review your stay at our hotel. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will revisit us and allow us to provide you with a more seamless stay.Sin... read more
First of all a train passed every 30 minutes seem like, the hallway carpet smelled horrible only one wash cloth no coffee pot or coffee made in the lobby. All night I felt like something was biting me.
Business response:
Dear Betty, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit, and we understand that you didn't get a good night's rest. We have taken note of your feedback and will use it to improve our services. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We hope to make your next stay with us outstanding ... read more
False advertisement. No food or breakfast to go. Room is disheveled.
Business response:
Dear ANALYNE, Thank you for taking the time to share your valuable feedback with us. Our team is dedicated to providing exceptional experiences to every guest, and we regret to learn that we fell short of your expectations. Please accept our sincere apologies for any inconvenience caused, especially about the breakfast experience and the fact that the room fell short of your expectations. It is never our intention to mislead; therefore, we are sorry for any confusion or frustration that may have arisen. Rest assured that we ... read more
Frequently asked questions about Extended Stay America - Houston - Sugar Land
How is Extended Stay America - Houston - Sugar Land rated?
Extended Stay America - Houston - Sugar Land has a 2.9 star rating with 2,803 reviews.
When is Extended Stay America - Houston - Sugar Land open?
Extended Stay America - Houston - Sugar Land is open now. It will close tomorrow at 12:00 a.m.