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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very pleasant and tried to be accommodating. A number of issues found with the room. It took 3 trips to the office to get a remote for the TV that worked. The little refrigerator with a tiny open freezer compartment was covered in frost and someone had tried to store ice cubes in it which were totally stuck. The microwave was also dirty. They don’t have an ice machine on the property. There were no coat hangers in the closet. The AC/heater did not work - just blew in cool air. The saying, “ you get what you pay... read more
Business response:
We sincerely apologize for not meeting your expectations regarding your room and the issues you had when staying here. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
The property is mediocre. An obvious number of rooms are more "extended" than I usually see in this type of property. One gentleman sat outside his room every evening smoking copious amounts of weed. We stayed two nights. On the second afternoon, I asked for a replacement towel but was told I needed to return my used towel to receive a new one. So I decided a damp towel was better than going back down three flights to the office. The room was clean. There are no real amenities to mention. The soap and shampoo were minimal an... read more
Business response:
Dear Christina, thank you for choosing us to host your 2-night stay and for the valued feedback. We are pleased overall you enjoyed our location and found your accommodations clean and comfortable. We do, however, apologize for missing a few opportunities to ensure a fresh environment. We appreciate you alerting us to the smoking as we are a non-smoking facility and will be more diligent moving forward. Please come back to see us, and safe travels back home. Sincerely, Hotel Management
Business response:
Weiyi, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
William, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to know everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Found a pair of dirty socks under the bed when we checked into our room and they didn’t belong to us. There were was also some dead bugs on the floor in the in the bathroom.
Business response:
Julie, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Tamara, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Nice and comfortable Nice and comfortable. Very helpful staff especially Angel!
Business response:
Krystal, thank you for the glowing review of Extended Stay America. We're thrilled to know you had a wonderful time with us and that the service provided by Angel went a long way in making your stay a memorable one. We look forward to sharing your compliments with her. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Room was too small. Drawers were cramped against other objects. TV did not work.
Business response:
Thank you for being our guest at Extended Stay America. Although from the rating it seems overall you had a pleasant stay, but we are sorry we meeting some of your expectations. We appreciate your feedback and will share it with the appropriate team so that we can improve our future guest's experience. Thank you again, and we hope to host you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,163 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.