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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unlike the reivews I read before visiting this hotel, its not bad at all. The only problem I had was the shower would not get hot for some reason. Hot water came from the sink in the bathroom and kitchen with no problem but the shower temperature would'nt even get close to warm. Also, I have a bad back and had to carry my luggage upstairs because elevator was not working.
Business response:
Racquel, thank you for choosing us. It feels good to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we apologize for the issue in your bathroom. Your feedback is discussed with the concerned team for review and action. It was a pleasure serving you , and we hope to see you again soon. Sincerely, Hotel Management
Location is convenient and safe. The staff was friendly and had no problem with us having a late check out. Did not like that we were put in a room with 2 double beds, when I paid for and reserved a room with 1 queen bed, and the cost was more expensive for the one I paid for. Also, online I was given the impression that they had breakfast and it was included, but they only have muffins and I did not see any coffee/drinks.
Business response:
Thank you for being our guest and sharing your review online. Although you had an overall pleasant stay with us, we sincerely apologize for the reservation issue and that our breakfast offerings weren't to your expectations. Your feedback is discussed with the appropriate individuals with an effort to improve our service and facilities going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
Edward, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Could be better. Was not allowed to check in early, but that’s ok. Once I checked in and went up to my room, the room looked like someone just got out of the bed. Poop and pee was in the toilet. Restroom was disgusting. Lights were all on so it really looked like someone had just left. Got a room change and second room was cleaner, though the lamp next to the bed was broken. Don’t know that I’ll stay here again.
Business response:
Danielle, thank you for taking the time to post a review. We are truly sorry for the issues you experienced in both of your rooms. We have shared your concern with the housekeeping team to be more diligent with their efforts. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management
Business response:
Gary,thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Very friendly staff, good room for the price , clean, no bugs, would stay again
Business response:
Tara, thank you for the fantastic review of Extended Stay America. We are thrilled to read you were impressed with your well-appointed room and that our courteous service made up for a memorable experience. It was a pleasure serving you, and we look forward to providing the same on a future date. Sincerely, Hotel Management
My stay was great, shower had super hot water, room had a few dead bugs I saw, however for the price I was not expecting a 5 star hotel. Overall my stay was fine.
Business response:
Kenneth, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us. Also, we have asked our housekeeping team to be more diligent going forward. It was a pleasure to have you here, and we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,132 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.