Extended Stay America - Houston - The Woodlands

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the roaches you saw in your bathroom. Please know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Larry, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Snoopy, thank you for the feedback. Please accept our apologies for failing to provide you with a stay that met your expectations. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback regarding the cleanliness is shared with our housekeeping team for review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management 

Business response:

Jason, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope you will choose us again on your next visit to Spring. Sincerely, Hotel Management 

Business response:

Jason, thank you for the excellent review of Extended Stay America. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in Spring. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Ronald, thank you for staying at our hotel. We are sorry you were disappointed with our in-room-amenities and regret the inconvenience it caused. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope to have the opportunity of hosting you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Ronald, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management