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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Catrina and Chelsy are Excellent with guest relati
Business response:
Ronald, thank you for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of Catrina and Chelsy of our entire team for highlighting their efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
The hotel was excellent. It was clean. Everything worked properly. The staff was nice and helpful. I booked online and had no problems with my reservation when I arrived. The staff even called to make sure I settled in ok. It was close to food entertainment and the facility were my meeting was held.
Business response:
Thank you for making Extended Stay America a part of your plans. It is such a delight to know you were happy with how well-maintained our property was and that you liked our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Perfect
Business response:
Ronald, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Just ok not too bab condition need cup for washing teeth in morning
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
They way all offered dishes and the way the room is always clean before I entered it in the hospitality
Business response:
Thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Business response:
Rosa, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The staff has always been friendly, professional and helpful. The condition of the rooms I've stayed in however, has been less than ideal. Cleanliness, state of repair and pest control are things that I feel need further attention. Linens, floors, bathroom, and appliances have been
Business response:
Thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your concerns hold a lot of importance, as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Your constructive feedback is appreciated, and we hope you will consider returning to our hotel on your next visit to this area. Sincer... read more
Switching Rooms It was ok. I had to switch rooms twice. The first one had a defective door, I didn't feel safe so they gave me the second room and that was infested with roaches. They gave me the third one and it was fine. Cleaned and neat but the bed felt hard to sleep on.
Business response:
Jules, thank you for being our guest. We are sorry for the issues you had in your rooms and that you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Buenas instalaciones
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 4.2 star rating with 1,132 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.