Extended Stay America - Houston - The Woodlands

Bianca 

on Expedia

a year ago

No customer service Absolutely terrible. I booked the room on hotels.com. When I arrived in the parking lot, I got a call from the hotel stating that the room is not available and they are over booked. The front desk clerk went on to say their system is down and she can’t cancel my reservation and I will be charged for the room. I was not able to get a refund from hotels.com. I was told my hotels.com that I would need to work with my bank and the hotel for a refund. I’m going to search for a new discount hotel company. I wil... read more

Rick 

on Expedia

a year ago

This place is representing the extended stay it’s a very small hotel room. The stove didn’t work. The bathroom door didn’t close no clean towels no amenities at all no housekeeping overall I think Motel stick is a little bit better than this place and that’s pretty bad. 

Julie 

on Expedia

a year ago

Poor service Booked a room a week in advance. Showed up and was told they didn’t have a room for me…thanks for the heads up! 

Daniela 

on Expedia

a year ago

El peor servicio y el hotel más sucio que he visitado. 

Miguel Angel 

on Expedia

a year ago

Realicé mi reserva y al llegar al hotel me dicen que no tienen cuartos y me vi obligado a hacer una nueva reserva en otro hotel perdiendo mi dinero de este 

Anonymous 

on Expedia

a year ago

Disappointing One big issue was that the walls are paper-thin. Whoever was above us walked around all night long, clomping like a herd of elephants. Secondly, the "free breakfast" amounts to either nasty coffee or blah tea along with two prepackaged options (small muffins or crunchy granola bars). Please quit calling that nonsense a breakfast.