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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got to the room with little less than half of a roll of toilet paper. I went to request more and per the front desk there was no toilet paper until the following week. I had to go purchase my own toilet paper
Business response:
Dear Guest,We sincerely apologize for the inconvenience you faced. Essential supplies like toilet paper should always be available for our guests, and it’s disappointing that this was not the case during your stay. We will address this with our team to ensure better supply management moving forward. Thank you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Bathroom lights broken and can’t fix it
Business response:
Dear El lorence, We apologize for the inconvenience caused by the broken bathroom lights. A properly functioning room is essential for a comfortable stay, and we regret that this issue was not resolved during your visit. Your feedback is valuable, and we will ensure our team addresses maintenance concerns more promptly. Thank you for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
It’s an extended stay with Motel 6 amenities. I understand that it has cabinets and a microwave, but so does every other hotel on the planet. Also, the included breakfast is just coffee. Which every motel six in the world includes in every room. You don’t get coffee at this hotel, you get it for the breakfast. But that’s it. All in all the hotels just gross. It might be bad for him to do that, but for what you’re paying, and what you get, it’s just not worth it. You get a cramped room, that they make you do a walk-through be... read more
Business response:
Dear Eric,We’re sorry that your stay did not meet your expectations. It’s disappointing that the room felt cramped and that several aspects, including the TV, water pressure, and unpleasant conditions, left you dissatisfied. We understand how frustrating it must have been to deal with noise disturbances and a remote malfunctioning. Our room inspection policy is intended to ensure guest satisfaction, but we regret if this process felt inconvenient. While our breakfast offering is limited, we appreciate your perspective and wi... read more
It smelled like cigarette smoke the kitchenette the stove part of it had one burner had roaches in it climbing on the bed in the kitchenette
Business response:
Dear Carole,We apologize that your stay was not as comfortable as expected. A fresh and clean environment is important, and knowing that unpleasant atmospheres and pests impact your experience is concerning. We take cleanliness and maintenance seriously and will review these concerns with our team to ensure the necessary improvements are made. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
What is that?!? First room I was offered smelled like old wet socks and had larve eggs and knats all over the toilet. Second room had a odor as well and overall it was prob the worst hotel I've ever had to stay at.
Business response:
Dear Guest,We sincerely apologize for the experience you encountered during your stay. This is certainly not the cleanliness or comfort we strive to provide our guests. We understand how unsettling it must have been. The issues you’ve described are concerning, and we will be addressing them with our housekeeping and maintenance teams to ensure that our rooms are thoroughly cleaned and inspected. We take your feedback seriously as we work to improve our services. We hope to have another opportunity to welcome you back and pro... read more
Hotel of Shame I didn't have a tv there was no refrigerator in the room. Nor did da stove yhat worked. My wife and i left to site see and do some shopping, when we got back someone had been in our room and a cpl of items were missing. When i complained to the front desk i was told they have cameras, maybe it was house keeping and blew off after that. That place is the worse Extended Stay I've ever been in
Business response:
Dear Malik,We sincerely apologize for the difficulties you encountered during your stay. Your experience with missing amenities, non-functional appliances, and security concerns is deeply troubling. We understand how important it is for guests to feel secure and comfortable, and it is concerning to hear about the issues you faced, especially regarding the missing items. We take this matter seriously and will address it with our team to ensure such situations are handled appropriately. We appreciate you bringing this to our a... read more
Don’t stay here. Trust me. It’s not worth it.
Business response:
Dear Dionisia,We’re sorry to hear that your experience didn’t meet your expectations. We understand your disappointment and regret that your stay was not as enjoyable as it should have been. Your feedback is important, and we will take it into consideration to improve our services and accommodations. Thank you for sharing your thoughts with us. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.