Extended Stay America - Houston - The Woodlands

Erika Sandra 

on Expedia

11 months ago

Terrible limpieza y experiencia en general Al llegar el empleado de recepción me dijo que podía pasar a revisar la habitación, en la cual encontré cucarachas pegadas en la pared y en general terrible limpieza, por lo que decidí no quedarme y me dijeron que no cobrarían nada. Esa misma noche me llegó el cargo a mi tarjeta, hablé al número que aparece en su app y me reiteraron que no cobrarían nada. Es la fecha que el cargo no ha sido reversado. Terrible experiencia! Sigo esperando al cancelación del cargo 😣 

Patrick 

on Expedia

a year ago

Horrible Motel Trust the reviews.. Roaches, stovetop that didn't work, TV with ruined screen, card entry lock wouldn't work until after 10 tries, poor excuse of "breakfast", NOT a stocked kitchen even after paying extra for it ( couple of spoons a pot and a pan after having to ask for it ). Never again staying in this chain. 

Maria 

on Expedia

a year ago

This place is a joke i book rooms in the woodlands spring are every weekend ..the girl at the fromt desk when i walked in she said she couldnt get the computer working and didnt know what to do she called a manager and after she talked the manager she asked me if i could come back in 10 min to check in i made a reservation few days before check in date..i came back 20 min later and she told me they dont have anything available i was very upset.. this girl was new and had no idea what she was doing the parking lot was half em... read more

Laura 

on Expedia

a year ago

Dirty toilet and shower, room smells