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Extended Stay America - Houston - The Woodlands
- Hotels
- Spring, TX
About this business
Location details
150 Valley Wood Dr., Spring, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible
The hotel was filthy and roaches were everywhere in the bed and the room was filthy
Business response:
Dear Trevor, We’re sorry your stay left you with such an upsetting impression. A situation involving pests and lack of cleanliness is completely unacceptable, and we understand how distressing that must have been. We’ve shared your concerns with the team to ensure immediate action is taken to address both the condition of the rooms and our housekeeping standards. Thank you for bringing this to our attention so we can work on creating a much cleaner and more comfortable experience for every guest moving forward. We hope to ha... read more
They had nothing
Business response:
Dear Rodrick, We are sorry to hear that your experience fell short of expectations and that our amenities or services you were hoping for were lacking during your stay. This is certainly not the impression we want to leave, and we apologize for any inconvenience or disappointment it may have caused you. Your comments are important to us and will be shared with our team to help us better understand where improvements are needed. Thank you for your patience. We hope to accommodate you again with a better impression next time. ... read more
I've never posted a bad review like this before. This was the worst hotel we stayed in during our 9 day business trip. Dingy, dirty, wall peeling off at floor in bathroom, dead roaches on the floor, live roaches crawling around, no hair dryer, lamp between bed missing bulb so only the overhead prison light worked, curtain wouldnt close all the way so the prison yard lights shone into our room all night, homeless drug addicts hanging around outside, and to top it all off, cold showers in the morning. just horrible. This owner... read more
Business response:
Dear Brian, We sincerely apologize for the distressing experience you had. It’s disappointing to learn that you encountered issues such as pest activity, poor maintenance, missing amenities, and security concerns. This does not reflect the high standards we strive to uphold. Please be assured that we care about your feedback and are committed to addressing these concerns as promptly as possible. We appreciate you sharing these details so we can work toward creating a better experience for future guests. We do hope you will s... read more
Terrible Extended Stay Hotel The room smelled. Only one light in the room worked. The other lights were broken and needed the fixture to be replaced. The full size refrigerator was only a mini refrigerator. We did not stay there. we checked in a Comfort Suites Hotel. The clerk at Extended Stay would not return our money. He wouldn't even give me a receipt showing that we did not stay. I am demanding a full refund. I have challenged the charge with my Chase Credit Card. Hotels.com should send me a refund and they should also ... read more
Business response:
Dear Robert, We sincerely apologize for the experience you had during your stay. Please be assured that your feedback is invaluable to us, and we have forwarded your concerns to our dedicated team. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Although they only offer room service for a fee, the room should still be cleaned before someone checks in there’s Easter eggs under the bed, dog kibble Chiclets, and in the bathroom, you can tell a dog was kept in there and paw at the back of the door which we didn’t notice until it took a shower at 10 o’clock
Business response:
Dear Guest,We’re sorry to hear that your room did not meet expectations regarding cleanliness. It’s important to us that every room is thoroughly cleaned and properly prepared for our guests. We understand how unsettling it must have been to find these items, and we sincerely apologize for this oversight. We will address this issue with our housekeeping team to ensure that rooms are thoroughly checked prior to guest arrivals. We greatly appreciate your observations and concerns. We hope you will consider giving us a second c... read more
Not good at all
Business response:
Dear Guest,We're truly sorry to know that your experience fell short of expectations. While we don't have the details of what went wrong, we take all feedback seriously and will be reviewing this with our team to ensure we're making improvements. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
The worst hotel ever, the photos looked fine and i searched for it and everything looked just fine perfect for one night, well the room os disgusting, cocraches all over the room, i was panicking thinking they were going to get into my bags, bugs on the bed idk what kind but omg i couldn't even sleep because of that and affraid of something on me. Dirty, forniture super old and uncared for, dust, weird stains on the sheets we didn't touch the bed ir was the worst night ever and idk why Expedia continues to have this f horrib... read more
Business response:
Dear Guest,Thank you for sharing your feedback. We deeply regret that your experience fell short of expectations, and we sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are of utmost importance, and we are sorry that we did not meet those standards. Please know your concerns are being taken seriously, and we are working to ensure that improvements are made. We would welcome the opportunity to offer you a better experience should you choose to stay with us again. Your feedbac... read more
Urgent Request for Full Refund –Unnacceptable To Whom It May Concern, I am writing to formally request a full refund for our recent booking. Upon arrival, we were shocked to find the room in an absolutely unacceptable and unsanitary condition, nothing like what was shown in the online listing. We did not stay the night and had to immediately book another hotel, incurring additional expenses after a four-hour drive. The room was filthy and clearly had not been cleaned. Specific issues included: • A strong odor of women’s perf... read more
Business response:
Dear Guest,We're sorry for the conditions in which you found the room. The experience you described does not reflect the standards we strive to maintain, and we understand how upsetting it must have been to arrive after a long drive only to encounter such concerns. Rest assured that these will be addressed with our dedicated team. While we appreciate your kind words about the professionalism of the front desk staff, we regret that this gesture was not enough to make up for the state of the accommodations. Your feedback will ... read more
Frequently asked questions about Extended Stay America - Houston - The Woodlands
How is Extended Stay America - Houston - The Woodlands rated?
Extended Stay America - Houston - The Woodlands has a 2.8 star rating with 2,541 reviews.
When is Extended Stay America - Houston - The Woodlands open?
Extended Stay America - Houston - The Woodlands is open now. It will close tomorrow at 12:00 a.m.