Extended Stay America - Houston - Westchase - Richmond

Business response:

Dear Hesham, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the city.Sincerely,Hotel Management 

Business response:

Dear Gina, Thank you for evaluating your stay with us. At our hotel, we strive to offer an outstanding experience and maintain a clean and comfortable environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Your concerns are significant to us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. Thank you for the detailed information so we may address this right away. We hope that you will give us another chance to serve you ... read more

Business response:

Dear James, Thank you for taking the time to share your feedback. We regret that our location did not meet your expectations. Ensuring the safety of our guests and their belongings is our top priority, and we maintain round-the-clock security on our premises to ensure the safety of all our guests. We value your patronage and would be honored to have the chance to restore your faith in us as your trusted hotel of choice in the area.Sincerely,Hotel Management 

Business response:

Dear Hernan, Thank you for your feedback. We are pleased to hear that our staff provided you with excellent service and that you found the room to be cleaned well. However, we deeply regret the issue you encountered with pests. This is not reflective of our standards, and we take such concerns very seriously. Our team is committed to sharing this immediately. We value your feedback and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Amber, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to share our hotel as you should have on this visit.Sincerely,Hotel Management 

Business response:

Dear Daniel, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management