Extended Stay America - Houston - Westchase - Richmond

Business response:

Dear Hernan, Thank you for your feedback. We are pleased to hear that our staff provided you with excellent service and that you found the room to be cleaned well. However, we deeply regret the issue you encountered with pests. This is not reflective of our standards, and we take such concerns very seriously. Our team is committed to sharing this immediately. We value your feedback and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Amber, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to share our hotel as you should have on this visit.Sincerely,Hotel Management 

Business response:

Dear Daniel, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management 

Business response:

Dear Mohammed, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Sarah, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management 

Business response:

Dear Harry, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing us with the outstanding service you should always expect. Your comfort and satisfaction are our top priority. Rest assured, we're taking steps to address these issues promptly. On your next stay, we are confident you will have the seamless experience you deserve. Safe travels!Sincerely,Hotel Management