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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had roaches, loud adults and kids running in hall way at night. Room was dirty.
Business response:
Dear Rosetta, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Worst Hotel Ever! This was without a doubt the worst hotel I have ever stayed at. Upon arrival there were people sitting on the curbs in the parking lot playing loud music, smoking, etc. There was no one at the front desk for check-in. I waited around before finally yelling for assistance. The entire hotel was dirty, smelled awful, and was in overall poor condition. Hotel staff allowed people (guests I assume) to loiter in the parking lot playing music and smoking all night. Between the music blaring, the stench of the room,... read more
Business response:
Dear Matthew, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like... read more
Roaches everywhere falling from doorway when you open the door ! Just not a clean place !
Business response:
Dear Guest, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you dese... read more
Absolutely do not stay at this place I do not recommend staying at this place at all. They are understaffed and not friendly. Also was very concerned about safety and security on the property and in the area.
Business response:
Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
Outside appearance of property was nice. Burger King, gas station, and Jack in the Box are within walking distance. Staff was neutral to nice. Our room was on the second floor. Many of the rooms appeared to be non-smoking, but the smell of smoke was heavy on the floor. Room was clean. Beds were hard and uncomfortable. Loose light fixture in kitchen and broken chipped dresser drawers. It was ok for our short stay, but I wouldn't choose this location again.
Business response:
Araya, thank you for being our guest. We are glad that, overall, you were pleased with your stay. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for taking the time to write about your stay; we look forward to your return visit. Sincerely, Hotel Management
not
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Even the crack heads don’t want to stay here The pictures for this property need to be updated. The water is dirty, there are roaches and all of the dressers are really old and broken. I’m usually not one to complain and the price was reasonable but all of the pictures online show nice new furniture, beds with more than one thin sheet and no comforter and furniture that doesn’t look like it has been thrown from a two story window. If you smoke crack or are looking to hang out with roaches then this is the place for you.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,620 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.