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Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They denied my room at first they were saying it wasent paid for , he ripped the papers of the reservation he was getting loud with me , then they lied and aaid there was ni rooms left , he had me waiting dor over an hour and wasent answering the phone when expedia was trying to reach him
Business response:
Dear Guest, Thank you for taking the time to share your experience. It is concerning to hear about the difficulties you encountered during your arrival, and we sincerely regret that your interaction at the desk did not reflect the level of professionalism we strive to maintain. We truly appreciate you bringing this to our attention, and your feedback will be used to ensure better communication and courtesy moving forward. We hope to restore your confidence on your next visit. Sincerely, Hotel Management
Rude staff and bugs everywhere
Business response:
Dear Angelica, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your... read more
No kind of help to do a welfare check on my room. I ask the front desk to do a wellfare check on my room 224 today 08/11/2025 around 11am to 1p I called the front desk to be transferred to my room 3 times no answer, the front desk clerk told me he was to busy to go do a wellfare check and my wife phone was dead, I had to call the police to do a wellfare check. So at this time the front desk clerk was too lazy to go check my room to see if my family was still alive. I didn’t like the fact that this Mexican said he not gong to... read more
No good
Business response:
Dear Lorena, Thank you for taking the time to provide your feedback. We sincerely apologize for not meeting your expectations and for any inconvenience you encountered during your stay. Your comments will be shared with our team as we continue to enhance our services. We hope your future travels are marked by greater comfort and satisfaction. Sincerely, Hotel Management
This property was horrible. It was homeless people outside sitting around, dirty and smelled like smoke. They couldn’t find my reservation either and had to opt for a single bed when I booked a double. The guy helping was nice and I received a refund but never again!
Business response:
Dear Deborah, Thank you for sharing your experience. We’re sorry the stay did not meet your expectations, especially regarding the environment and the reservation issue. While we’re glad our team member was courteous and tried to assist, we understand your frustration and appreciate your honest feedback. Your comments will be shared with our team as we work to improve. We hope your future travels bring more comfort and ease. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.