Extended Stay America - Houston - Westchase - Richmond

Business response:

Dear Esperanza, Thank you for taking the time to write a review of our hotel. We are sorry about the issues in your room, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management 

Business response:

Dear Annette, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Pedro, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Dear Kirkland, thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will conside... read more

Business response:

Dear Elexis, We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management