This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Westchase - Richmond
- Hotels
- Houston, TX
About this business
Location details
3200 W. Sam Houston Pkwy. S., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There are only scumbags in the lobby
Business response:
Dear Guest, We’re sorry you felt uncomfortable during your visit. We strive to create a welcoming environment for all our guests, and we take comments like this seriously. Your feedback will be shared with the appropriate team so we can make the necessary improvements. Thank you for your feedback.Sincerely,Hotel Management
Review The room is acceptable but the neighbor is quite noisy.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that the room met your expectations. However, we sincerely apologize for the noise issues you experienced, as we understand how important a peaceful environment is for a comfortable stay. For your future visits, please feel free to reach our front desk during your stay, and we will be happy to assist you with any concerns. We appreciate your understanding and hope to provide you with a more pleasant experience next time.Sincerely,Hotel Management
I book a room and they told me that they overbooked and the room was already paid in full
Business response:
Dear Wilfredo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
I would like to request a refund, the tables were not wiped down dirty tv stand, the wall plus looked hazardous popping out the wall, elevator was not working, it was a non smoking room and you could smell cigarette and weed smoke as soon as you walked into the hallway, we were on the third floor with no elevator had to carry our bags up, floor was dirty, sheets and curtains were stained, roaches running around looked like people were fixing there cars parked all accross the lanes in the parking lot, carpet was stained the d... read more
Business response:
Dear Steven, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
There was no breakfast, just coffee (poor quality)
Business response:
Dear Hesham, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the city.Sincerely,Hotel Management
My feet got dirty from the carpet and floors, the room smelled like smoke, the furniture was about to fall apart, there was a coach roach in my shower, the shower nozzle needs to be replaced, the check in area smelled. Etc For what you charge it’s an abomination. I was in room 134, oh and the soda machine eats your money. Don’t go there!!!
Business response:
Dear Gina, Thank you for evaluating your stay with us. At our hotel, we strive to offer an outstanding experience and maintain a clean and comfortable environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Your concerns are significant to us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. Thank you for the detailed information so we may address this right away. We hope that you will give us another chance to serve you ... read more
Property was located in a very rough area with a few homeless people on the property. I was concerned my car might be burglarized and cancelled my reservation.
Business response:
Dear James, Thank you for taking the time to share your feedback. We regret that our location did not meet your expectations. Ensuring the safety of our guests and their belongings is our top priority, and we maintain round-the-clock security on our premises to ensure the safety of all our guests. We value your patronage and would be honored to have the chance to restore your faith in us as your trusted hotel of choice in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Richmond
How is Extended Stay America - Houston - Westchase - Richmond rated?
Extended Stay America - Houston - Westchase - Richmond has a 2.9 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Westchase - Richmond open?
Extended Stay America - Houston - Westchase - Richmond is open now. It will close tomorrow at 12:00 a.m.