Extended Stay America - Houston - Westchase - Westheimer

Business response:

Dear Hudson, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Dear Deidre, Thank you for your recent review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly apprecia... read more

Business response:

Dear MOMO1640, We appreciate your feedback and are sorry to hear about your negative experience. We apologize that the location did not meet your expectations. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we understand that the property's condition plays a significant role in that. Your comments are valuable, and we take them seriously as we work towards improvements. We appreciate your input and hope to have the opportunity to offer you a better experience in the future. Sincerely, Hotel M... read more

Business response:

Dear Sheridan, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Olumuyiwa, Thank you for sharing your impressions of our hotel. While we are glad that you loved the convenience of our location, we are sorry for the condition of your guest room and any oversight in our hotel areas. We have taken note of your concern to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Amber, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Destenee, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. We are sorry to disappoint you with the cleanliness of the hotel, which is unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you exp... read more

Business response:

Dear Mark, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope this unfortunate situation will not prevent you from staying with us again. Sinc... read more