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Extended Stay America - Houston - Westchase - Westheimer
- Hotels
- Houston, TX
About this business
Location details
2424 W. Sam Houston Pkwy., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it felt so dirty and smelled. as soon as we got to the room, we were greeted by a family of roaches both in the bathroom there were a lot of roaches. looked very run down and unclean
Business response:
Dear Tracie, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the futu... read more
Bad
The hotel is nice but what’s comfortable due to roaches The cleanliness Nothing
Business response:
Dear Guilbeaux, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve... read more
Terrible experiencia. Dirty facilities, with an unbearable cigarette smell. Dirty coffee station. There was shouting. Fights, washing machines running at late hours and everything could be heard. It was terrible.The carpet was very dirty and gave off a terrible smell. I can't say I liked anything, because everything was a total disappointment.
Business response:
Dear Hellen, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our concerned team is already at work ... read more
Bad
Disappointing
Disappointing It had roaches everywhere and I didn't have the sleeper couch I paid for in my room but when I asked for a discount it didn't really do me any good for the uncomfortable feelings I had dealing with roaches all night. Staff was nice especially night shift!
Business response:
Dear Tyneisha, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patienc... read more
Fair There was roaches in the room. Small bathtub The size of the room
Business response:
Dear Luke, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely, Hotel Management
Never again. AVOID. My reservation was not held by the place, and I was told that upon arrival to the hotel, so I had to go to a different place. Personnel was very disrespectful, unhelping and confrontational. On top of that, they charged me for the no-show! Terrible experience. Will never, ever book with them again. N/A
Business response:
Dear Lucas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Westheimer
How is Extended Stay America - Houston - Westchase - Westheimer rated?
Extended Stay America - Houston - Westchase - Westheimer has a 3.3 star rating with 735 reviews.
When is Extended Stay America - Houston - Westchase - Westheimer open?
Extended Stay America - Houston - Westchase - Westheimer is open now. It will close tomorrow at 12:00 a.m.