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Extended Stay America - Houston - Westchase - Westheimer
- Hotels
- Houston, TX
About this business
Location details
2424 W. Sam Houston Pkwy., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing There were issues with fire, water, folks were smoking in a non smoking facility as such the entire floor constantly smelled of smoke. The staff were friendly
Business response:
Sylvester, thank you for taking the time to share your feedback. We apologize for the maintenance issues you encountered in your suite. Please be assured we will address this with the appropriate team to take the necessary actions. Furthermore, even though our guest suites are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you once more for bringing this to our attention. We do hope you will stay with us another time so we can provide you with a much more satisfying ... read more
Absolutely the worst stay I’ve ever had anywhere. Staff denied my reservation. Stranded me for hours after I had to have booking.com call and show proof of my reservation. Then hotel said they were too full , wouldn’t refund me, finally put me in a dirty room late at night saying they were short staffed on house keeping. Room was never cleaned for 12 days despite my request after 6 days , and everyday after that. Needed new keys everyday. Tons of safety issues as exit doors were constantly propped open with socks. Broken doo... read more
Business response:
Danielle, thank you for your comments about your stay with us.We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next s... read more
Absolutely Horrible, This Place Is Roach Infested and Nasty, Dirty Is Too Clean Of A Word. This Place Should Be Condemne This small box is not big enough to share all the dislikes. The Smell Is Unbearable, The Roaches Are Everywhere! Absolutely Nothing!
Business response:
Adrianne, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from stayin... read more
Why? The room had roaches. The sofa was damaged. The remote didn't and the battery was the original hadn't been changed. The pool wasn't nor was there breakfast. All in which we pay for when staying which be the reason for booking at these places Location and the staff
Business response:
Chad, thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you had an overall good stay with us. That said, we are sorry for not meeting all of your expectations. We have shared your concerns with our team to see where we can improve. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Not a great experience Room was full of cockroaches, half burners on stove did not work. Fan in bathroom did not work, had a scent of marijuana when it was a non-smoking room. The room we chose was not given to us.
Business response:
Michael, thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We hope to have the opportunity to make your next stay with us outstanding in every respect... read more
Frequently asked questions about Extended Stay America - Houston - Westchase - Westheimer
How is Extended Stay America - Houston - Westchase - Westheimer rated?
Extended Stay America - Houston - Westchase - Westheimer has a 3.4 star rating with 699 reviews.
When is Extended Stay America - Houston - Westchase - Westheimer open?
Extended Stay America - Houston - Westchase - Westheimer is open now. It will close tomorrow at 12:00 a.m.