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Extended Stay America - Houston - Westchase - Westheimer
- Hotels
- Houston, TX
About this business
Location details
2424 W. Sam Houston Pkwy., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible, will never stay there again. At check-in they wanted cash as the internet was down. The elevator broke down and took one day to fix it. The room was smelly. Some staff were rude. Nothing
Business response:
Dear Subash, thank you for your feedback regarding your stay with us. We appreciate reading about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future. Sinc... read more
I had a terrible experience at the extended stay the stable uncomfortable and have roaches in the ro It was totally terrible I would never go back to that extended stay ever again Well I got to the location the manager had a very disrespectful attitude and when I got to my room I had left to come back from work they stole my property out of my room so clothing and cleaning products and I asked to get my money back they refuse to give me my money back.
Business response:
Dear Taylor, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. The security and safety of our guests are of utmost importance, and it is concerning for us to read your comments about theft at our property. Please be assured that we are doing everything possible to examine this matter and resolve it as soon as possible. If we may be of any further assis... read more
REFUND FOR MY EARLY CHECK OUT Roaches in my room. Someone was banging on my door trying to twist my door knob I called to the office she told me to just tell them to go away. I checked out earlier on Saturday I need my refund they had roaches
Business response:
Dear Kiandra, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider... read more
Bad was without water for hours Housekeeper No breakfast. Clientele poor
Business response:
Dear Harvey, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our concerned team for review and action. Our staff's top priority is to provide a home-like environment for our guests, and we are sorry that did not happen during your stay. We are also sad that you did not thoroughly enjoy our complimentary breakfast. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your ... read more
The place is just has poor customer service. poor communication. Not the cleanest . I will never go back due to the rude has roaches, front desk staff African lady very very rude and un caring. location and full kitchen
Business response:
Robin, thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the unpleasant experience you had with one of our associates, and rest assured, we will take the necessary actions to elevate our service levels. On a positive note, we are happy our location worked well for ... read more
Disappointing There were issues with fire, water, folks were smoking in a non smoking facility as such the entire floor constantly smelled of smoke. The staff were friendly
Business response:
Sylvester, thank you for taking the time to share your feedback. We apologize for the maintenance issues you encountered in your suite. Please be assured we will address this with the appropriate team to take the necessary actions. Furthermore, even though our guest suites are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you once more for bringing this to our attention. We do hope you will stay with us another time so we can provide you with a much more satisfying ... read more
Absolutely the worst stay I’ve ever had anywhere. Staff denied my reservation. Stranded me for hours after I had to have booking.com call and show proof of my reservation. Then hotel said they were too full , wouldn’t refund me, finally put me in a dirty room late at night saying they were short staffed on house keeping. Room was never cleaned for 12 days despite my request after 6 days , and everyday after that. Needed new keys everyday. Tons of safety issues as exit doors were constantly propped open with socks. Broken doo... read more
Business response:
Danielle, thank you for your comments about your stay with us.We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next s... read more
Absolutely Horrible, This Place Is Roach Infested and Nasty, Dirty Is Too Clean Of A Word. This Place Should Be Condemne This small box is not big enough to share all the dislikes. The Smell Is Unbearable, The Roaches Are Everywhere! Absolutely Nothing!
Business response:
Adrianne, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from stayin... read more
Why? The room had roaches. The sofa was damaged. The remote didn't and the battery was the original hadn't been changed. The pool wasn't nor was there breakfast. All in which we pay for when staying which be the reason for booking at these places Location and the staff
Business response:
Chad, thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you had an overall good stay with us. That said, we are sorry for not meeting all of your expectations. We have shared your concerns with our team to see where we can improve. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Westheimer
How is Extended Stay America - Houston - Westchase - Westheimer rated?
Extended Stay America - Houston - Westchase - Westheimer has a 3.4 star rating with 718 reviews.
When is Extended Stay America - Houston - Westchase - Westheimer open?
Extended Stay America - Houston - Westchase - Westheimer is open now. It will close tomorrow at 12:00 a.m.