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Extended Stay America - Houston - Westchase - Westheimer
- Hotels
- Houston, TX
About this business
Location details
2424 W. Sam Houston Pkwy., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional
it’s the only place I felt comfortable at im from lake Conroe I dint have family nor friends here I had my phone stolen by gas station and the person well the two people that helped me locate it and gave them my room number brought it to me my last morning when I waken to rebook my room I was told I could never stay there again. I never had any problems and even sent them buisness the only company I had was the people that I had sent that rented and than left my mom died so that is the only safe place I know I want to come b... read more
Business response:
We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Exceptional
Wonderful
Very Good
Pleasant You definitely don't feel safe, people walking around outside all hours of the night, people sitting in vehicles watching people. As soon as we got to our rooms we saw one roach in one of the bathrooms alive, the pull-out couch bed doesn't have a sheet and the mattress is nasty, we had 2 rooms both rooms were the same situation. I wouldn't count on being able to use it. The Wifi is absolutely horrible, we couldn't connect any of our devices to it after successfully signing in so we ended up just using hotspot. Night... read more
Business response:
Spence, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Very Good
Malo Pague por una cama extra que al llegar al hotel me dijeron que no venía incluida. No me gustó nada
Business response:
Dear Diana, We understand how important it is for expectations to align clearly with the arrangements made prior to arrival, as this greatly impacts overall comfort and peace of mind. We appreciate you taking the time to express your concerns, as insights like yours help improve clarity and communication for future visits. Our goal is always to provide a welcoming and straightforward experience for every guest. We truly value your perspective and hope you might consider giving us another opportunity in the future to deliver ... read more
Waste of time My wallet was stolen but I had a picture so I never got to stay Nothing
Frequently asked questions about Extended Stay America - Houston - Westchase - Westheimer
How is Extended Stay America - Houston - Westchase - Westheimer rated?
Extended Stay America - Houston - Westchase - Westheimer has a 3.4 star rating with 718 reviews.
When is Extended Stay America - Houston - Westchase - Westheimer open?
Extended Stay America - Houston - Westchase - Westheimer is open now. It will close tomorrow at 12:00 a.m.