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Extended Stay America - Houston - Westchase - Westheimer
- Hotels
- Houston, TX
About this business
Location details
2424 W. Sam Houston Pkwy., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wasted $176.90 for to stay here Couch bed was horrible for my kids and also the tv wasn’t playing right and they need to do something about those roaches it were everywhere that’s very unacceptable It’s quite
Business response:
Dear Kelsey, Thank you for your valuable feedback. We sincerely regret to learn about your unsatisfactory experience. The issues you encountered with the couch bed, television, and the presence of pests are unacceptable, and we understand the frustration this may have caused, particularly while traveling with children. We will ensure that your concerns are communicated to our team for prompt resolution. Also, we routinely conduct pest control measures on our property. However, we will reach out to our pest control provider t... read more
Nothing Booking.com didn't have my room I wanted but it was on line and took my money I didn't get a room there
Business response:
Dear Lawanna, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. We wish you all the best with your travels. Sincerely, Hotel Management
Disappointing Boogers on the wall. Dead bugs in the toilet. No hot water, no blankets, the floor was sticky Price was good, staff was very kind and friendly
Business response:
Dear Jeff, Thank you for taking the time to provide feedback on your stay with us. We greatly appreciate your kind remarks regarding our staff and are pleased to hear that you found our pricing to be favorable. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We will work with our maintenance and housekeeping team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the fu... read more
Good location, but roach problem & not clean. Lots roaches, broken cabinet door. Didn’t have microwave oven, one front desk man said there is no microwave provided, but next day the lady in front desk said there should be one provided. Location is very good
Bad I didnt The hotel had roaches and blood on walls with a bad odar smell
I didn’t even stay the full night, i stayed in my abandoned apartment for the night. How dirty it was, I had to switch rooms. The hallways smelled like food and smoke. It was dirty in the hallways, felt like a dorm instead of a hotel. The cabinets doors were coming off. The price
Disappointing
Bad
Take your money and go somewhere comfortable. Meet me at the Marriott down the street. Everything. I use stayed at this location back in 2018 for about 2 months and it was a great property but my gosh today it has fallen below my standards. It no longer gives a decent stay. It actually gives dirty motel vibe that has been trashed out. What I paid here is what I pay at the Marriott. So goodbye Extended stay never again. Oh not to mention it stinks, carpet filthy, roaches crawling everywhere. Honestly I’m ashamed to say I slep... read more
Business response:
Dear Jacquelyn, Thank you for being a loyal guest and for sharing your recent experience with us. We deeply regret that we fell short of meeting your expectations during this visit. Your past great experiences mean a lot to us, and we are genuinely sorry we did not deliver the same level of satisfaction this time. Your feedback is invaluable, and we appreciate you bringing these to our attention so we can address it appropriately. We are fully committed to earning back your trust and confidence, and we hope you will give us ... read more
Frequently asked questions about Extended Stay America - Houston - Westchase - Westheimer
How is Extended Stay America - Houston - Westchase - Westheimer rated?
Extended Stay America - Houston - Westchase - Westheimer has a 3.3 star rating with 735 reviews.
When is Extended Stay America - Houston - Westchase - Westheimer open?
Extended Stay America - Houston - Westchase - Westheimer is open now. It will close tomorrow at 12:00 a.m.