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Extended Stay America - Houston - Westchase - Westheimer
- Hotels
- Houston, TX
About this business
Location details
2424 W. Sam Houston Pkwy., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible experiencia. Dirty facilities, with an unbearable cigarette smell. Dirty coffee station. There was shouting. Fights, washing machines running at late hours and everything could be heard. It was terrible.The carpet was very dirty and gave off a terrible smell. I can't say I liked anything, because everything was a total disappointment.
Business response:
Dear Hellen, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our concerned team is already at work ... read more
Bad
Disappointing
Disappointing It had roaches everywhere and I didn't have the sleeper couch I paid for in my room but when I asked for a discount it didn't really do me any good for the uncomfortable feelings I had dealing with roaches all night. Staff was nice especially night shift!
Business response:
Dear Tyneisha, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patienc... read more
Fair There was roaches in the room. Small bathtub The size of the room
Business response:
Dear Luke, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely, Hotel Management
Never again. AVOID. My reservation was not held by the place, and I was told that upon arrival to the hotel, so I had to go to a different place. Personnel was very disrespectful, unhelping and confrontational. On top of that, they charged me for the no-show! Terrible experience. Will never, ever book with them again. N/A
Business response:
Dear Lucas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately. Sincerely, Hotel Management
They cancelled upon arrival Customer service Sandy, EVERYTHING Nothing
Business response:
Dear Sarina, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. We recognize the importance of addressing any concerns that arise and work diligently to ensure that our guests receive the highest level of hospitality. Our commitment is to ensure a positive experience, and we hope you allow us to provide excellent service on your future travels. Sincerely, Hotel Management
I was ok first few days but after we paying weekly stay fee we were missed treated and put out the staff was messy and g Guys hanging around property and lobby selling drugs we saw someone get killed and staff and police covered it up First few days staff was friendly
Business response:
Dear Hudson, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management
I was paying by the day then spoke with a guest about extending stay to pay weekly then spoke with manager soon as I pay Everyone hanging in lobby guys selling drugs and hanging all in parking lot and lobby staff keeping up confusing and gossip and the roaches we watch someone get killed the staff and police covered it up Nothing first few days staff was friendly
Business response:
Dear Hudson, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Westheimer
How is Extended Stay America - Houston - Westchase - Westheimer rated?
Extended Stay America - Houston - Westchase - Westheimer has a 3.4 star rating with 718 reviews.
When is Extended Stay America - Houston - Westchase - Westheimer open?
Extended Stay America - Houston - Westchase - Westheimer is open now. It will close tomorrow at 12:00 a.m.