This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Westchase - Westheimer
- Hotels
- Houston, TX
About this business
Location details
2424 W. Sam Houston Pkwy., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. AVOID. My reservation was not held by the place, and I was told that upon arrival to the hotel, so I had to go to a different place. Personnel was very disrespectful, unhelping and confrontational. On top of that, they charged me for the no-show! Terrible experience. Will never, ever book with them again. N/A
Business response:
Dear Lucas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately. Sincerely, Hotel Management
They cancelled upon arrival Customer service Sandy, EVERYTHING Nothing
Business response:
Dear Sarina, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. We recognize the importance of addressing any concerns that arise and work diligently to ensure that our guests receive the highest level of hospitality. Our commitment is to ensure a positive experience, and we hope you allow us to provide excellent service on your future travels. Sincerely, Hotel Management
I was ok first few days but after we paying weekly stay fee we were missed treated and put out the staff was messy and g Guys hanging around property and lobby selling drugs we saw someone get killed and staff and police covered it up First few days staff was friendly
Business response:
Dear Hudson, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management
I was paying by the day then spoke with a guest about extending stay to pay weekly then spoke with manager soon as I pay Everyone hanging in lobby guys selling drugs and hanging all in parking lot and lobby staff keeping up confusing and gossip and the roaches we watch someone get killed the staff and police covered it up Nothing first few days staff was friendly
Business response:
Dear Hudson, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management
They have roaches they over charger you make they own prices let certain people pay different rates and extremely high f They are rude people selling drugs hanging out all night around hotel in lobby someone got killed there they covered it up lied about it Nothing
Business response:
Dear Hudson, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Felt unsafe. Inconvenient without elevator. Other clientele. Smelled of marijuana, lots of shady looking characters, back door propped open. Elevator not working. Staff called Friday am to confirm we were still coming but failed to inform us the elevator was not working. Upon arrival late in the evening they offered us to stay elsewhere but it was too late to find another hotel. Location
Business response:
Dear Deidre, Thank you for your recent review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly apprecia... read more
Bad Nasty location ! To demolish The staff
Business response:
Dear MOMO1640, We appreciate your feedback and are sorry to hear about your negative experience. We apologize that the location did not meet your expectations. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we understand that the property's condition plays a significant role in that. Your comments are valuable, and we take them seriously as we work towards improvements. We appreciate your input and hope to have the opportunity to offer you a better experience in the future. Sincerely, Hotel M... read more
Bad Staff Notthing
Business response:
Dear Sheridan, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Not impressed Very pungent smell of tobacco hits you as you enter the lobby and throughout the hotel lobby into the rooms. I found roaches walking all over the room. The room facilities are a bit dated. Good location
Business response:
Dear Olumuyiwa, Thank you for sharing your impressions of our hotel. While we are glad that you loved the convenience of our location, we are sorry for the condition of your guest room and any oversight in our hotel areas. We have taken note of your concern to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Westchase - Westheimer
How is Extended Stay America - Houston - Westchase - Westheimer rated?
Extended Stay America - Houston - Westchase - Westheimer has a 3.4 star rating with 699 reviews.
When is Extended Stay America - Houston - Westchase - Westheimer open?
Extended Stay America - Houston - Westchase - Westheimer is open now. It will close tomorrow at 12:00 a.m.