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Extended Stay America - Houston - Westchase - Westheimer
- Hotels
- Houston, TX
About this business
Location details
2424 W. Sam Houston Pkwy., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair
She treats people like they’re living in a homeless shelter and needs her help The staff young lady on morning shift was soooo rude to me. First night someone knocked on door saying you have a leak and I said no because I didn’t know of the leak. Next day I noticed a leak so I told them about it so I guess it was reported by the person before me but again I didn’t notice the leak to the next day. I told the lady at front desk about it and asked her could I stay in the room until the next room is ready at 3 pm she said no, I ... read more
Business response:
Dear Antionette, First, we sincerely regret the issues you experienced due to certain maintenance concerns in your room. We strive to ensure our guests have an exceptional visit by providing them with a well-maintained guest suite during their travels, and we are sorry that we fell short in this regard. Furthermore, we hope you will accept our deepest apologies for the level of service you received from one of our associates. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincer... read more
Bad Very bad hotel
The room smelled and had roaches The room There was parking
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ne... read more
Not a very nice place to stay. Go somewhere else. Hallways were dirty, elevator was dirty, walls were scuffed, bathroom fixtures were corroded, mattress was old and not at all comfortable. I have been in nicer, cleaner freshman dorm rooms at the end of the first semester. Price $59/night but I got what I paid for. Never stay here again
Business response:
Dear Rudolphy, We are sorry that your stay did not meet your expectations. Cleanliness and guest comfort are top priorities for us, and we regret that we fell short during your visit. Your feedback about the condition of the elevator, bedding, and some areas of our hotel will be shared with the appropriate team for necessary improvements. We appreciate your patience and hope to have a chance to welcome you again with a much better impression next time. Take care! Sincerely, Hotel Management
Bad Roaches everywhere
Business response:
Dear Michael, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city. Sincerely, Hotel Man... read more
I wasted $176.90 for to stay here Couch bed was horrible for my kids and also the tv wasn’t playing right and they need to do something about those roaches it were everywhere that’s very unacceptable It’s quite
Business response:
Dear Kelsey, Thank you for your valuable feedback. We sincerely regret to learn about your unsatisfactory experience. The issues you encountered with the couch bed, television, and the presence of pests are unacceptable, and we understand the frustration this may have caused, particularly while traveling with children. We will ensure that your concerns are communicated to our team for prompt resolution. Also, we routinely conduct pest control measures on our property. However, we will reach out to our pest control provider t... read more
Nothing Booking.com didn't have my room I wanted but it was on line and took my money I didn't get a room there
Business response:
Dear Lawanna, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. We wish you all the best with your travels. Sincerely, Hotel Management
Disappointing Boogers on the wall. Dead bugs in the toilet. No hot water, no blankets, the floor was sticky Price was good, staff was very kind and friendly
Business response:
Dear Jeff, Thank you for taking the time to provide feedback on your stay with us. We greatly appreciate your kind remarks regarding our staff and are pleased to hear that you found our pricing to be favorable. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We will work with our maintenance and housekeeping team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the fu... read more
Frequently asked questions about Extended Stay America - Houston - Westchase - Westheimer
How is Extended Stay America - Houston - Westchase - Westheimer rated?
Extended Stay America - Houston - Westchase - Westheimer has a 3.4 star rating with 718 reviews.
When is Extended Stay America - Houston - Westchase - Westheimer open?
Extended Stay America - Houston - Westchase - Westheimer is open now. It will close tomorrow at 12:00 a.m.