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Extended Stay America - Houston - Westchase - Westheimer
- Hotels
- Houston, TX
About this business
Location details
2424 W. Sam Houston Pkwy., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Roaches everywhere
Business response:
Dear Michael, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city. Sincerely, Hotel Man... read more
I wasted $176.90 for to stay here Couch bed was horrible for my kids and also the tv wasn’t playing right and they need to do something about those roaches it were everywhere that’s very unacceptable It’s quite
Business response:
Dear Kelsey, Thank you for your valuable feedback. We sincerely regret to learn about your unsatisfactory experience. The issues you encountered with the couch bed, television, and the presence of pests are unacceptable, and we understand the frustration this may have caused, particularly while traveling with children. We will ensure that your concerns are communicated to our team for prompt resolution. Also, we routinely conduct pest control measures on our property. However, we will reach out to our pest control provider t... read more
Nothing Booking.com didn't have my room I wanted but it was on line and took my money I didn't get a room there
Business response:
Dear Lawanna, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. We wish you all the best with your travels. Sincerely, Hotel Management
Disappointing Boogers on the wall. Dead bugs in the toilet. No hot water, no blankets, the floor was sticky Price was good, staff was very kind and friendly
Business response:
Dear Jeff, Thank you for taking the time to provide feedback on your stay with us. We greatly appreciate your kind remarks regarding our staff and are pleased to hear that you found our pricing to be favorable. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We will work with our maintenance and housekeeping team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the fu... read more
Good location, but roach problem & not clean. Lots roaches, broken cabinet door. Didn’t have microwave oven, one front desk man said there is no microwave provided, but next day the lady in front desk said there should be one provided. Location is very good
Bad I didnt The hotel had roaches and blood on walls with a bad odar smell
I didn’t even stay the full night, i stayed in my abandoned apartment for the night. How dirty it was, I had to switch rooms. The hallways smelled like food and smoke. It was dirty in the hallways, felt like a dorm instead of a hotel. The cabinets doors were coming off. The price
Disappointing
Bad
Frequently asked questions about Extended Stay America - Houston - Westchase - Westheimer
How is Extended Stay America - Houston - Westchase - Westheimer rated?
Extended Stay America - Houston - Westchase - Westheimer has a 3.4 star rating with 699 reviews.
When is Extended Stay America - Houston - Westchase - Westheimer open?
Extended Stay America - Houston - Westchase - Westheimer is open now. It will close tomorrow at 12:00 a.m.