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Extended Stay America - Houston - Westchase - Westheimer
- Hotels
- Houston, TX
About this business
Location details
2424 W. Sam Houston Pkwy., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location, but roach problem & not clean. Lots roaches, broken cabinet door. Didn’t have microwave oven, one front desk man said there is no microwave provided, but next day the lady in front desk said there should be one provided. Location is very good
Bad I didnt The hotel had roaches and blood on walls with a bad odar smell
I didn’t even stay the full night, i stayed in my abandoned apartment for the night. How dirty it was, I had to switch rooms. The hallways smelled like food and smoke. It was dirty in the hallways, felt like a dorm instead of a hotel. The cabinets doors were coming off. The price
Disappointing
Bad
Take your money and go somewhere comfortable. Meet me at the Marriott down the street. Everything. I use stayed at this location back in 2018 for about 2 months and it was a great property but my gosh today it has fallen below my standards. It no longer gives a decent stay. It actually gives dirty motel vibe that has been trashed out. What I paid here is what I pay at the Marriott. So goodbye Extended stay never again. Oh not to mention it stinks, carpet filthy, roaches crawling everywhere. Honestly I’m ashamed to say I slep... read more
Business response:
Dear Jacquelyn, Thank you for being a loyal guest and for sharing your recent experience with us. We deeply regret that we fell short of meeting your expectations during this visit. Your past great experiences mean a lot to us, and we are genuinely sorry we did not deliver the same level of satisfaction this time. Your feedback is invaluable, and we appreciate you bringing these to our attention so we can address it appropriately. We are fully committed to earning back your trust and confidence, and we hope you will give us ... read more
it felt so dirty and smelled. as soon as we got to the room, we were greeted by a family of roaches both in the bathroom there were a lot of roaches. looked very run down and unclean
Business response:
Dear Tracie, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the futu... read more
Bad
The hotel is nice but what’s comfortable due to roaches The cleanliness Nothing
Business response:
Dear Guilbeaux, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve... read more
Frequently asked questions about Extended Stay America - Houston - Westchase - Westheimer
How is Extended Stay America - Houston - Westchase - Westheimer rated?
Extended Stay America - Houston - Westchase - Westheimer has a 3.4 star rating with 718 reviews.
When is Extended Stay America - Houston - Westchase - Westheimer open?
Extended Stay America - Houston - Westchase - Westheimer is open now. It will close tomorrow at 12:00 a.m.