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Extended Stay America - Houston - Westchase - Westheimer
- Hotels
- Houston, TX
About this business
Location details
2424 W. Sam Houston Pkwy., Houston, TX, 77042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible I woke up to my bathroom being completely flooded, I slipped and fell and they didn’t even accommodate me. Woke up to a roach crawling on my leg. This hotel is terrible Quick
Business response:
Dear Jaylen, We sincerely apologize for the maintenance issues you encountered with the bathroom during your stay. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we sincerely regret the inconvenience this has caused. We have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. In addition, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues... read more
Malo Pague por una cama extra que al llegar al hotel me dijeron que no venía incluida. No me gustó nada
Business response:
Dear Diana, We understand how important it is for expectations to align clearly with the arrangements made prior to arrival, as this greatly impacts overall comfort and peace of mind. We appreciate you taking the time to express your concerns, as insights like yours help improve clarity and communication for future visits. Our goal is always to provide a welcoming and straightforward experience for every guest. We truly value your perspective and hope you might consider giving us another opportunity in the future to deliver ... read more
Waste of time My wallet was stolen but I had a picture so I never got to stay Nothing
Fair
She treats people like they’re living in a homeless shelter and needs her help The staff young lady on morning shift was soooo rude to me. First night someone knocked on door saying you have a leak and I said no because I didn’t know of the leak. Next day I noticed a leak so I told them about it so I guess it was reported by the person before me but again I didn’t notice the leak to the next day. I told the lady at front desk about it and asked her could I stay in the room until the next room is ready at 3 pm she said no, I ... read more
Business response:
Dear Antionette, First, we sincerely regret the issues you experienced due to certain maintenance concerns in your room. We strive to ensure our guests have an exceptional visit by providing them with a well-maintained guest suite during their travels, and we are sorry that we fell short in this regard. Furthermore, we hope you will accept our deepest apologies for the level of service you received from one of our associates. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincer... read more
Bad Very bad hotel
The room smelled and had roaches The room There was parking
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ne... read more
Not a very nice place to stay. Go somewhere else. Hallways were dirty, elevator was dirty, walls were scuffed, bathroom fixtures were corroded, mattress was old and not at all comfortable. I have been in nicer, cleaner freshman dorm rooms at the end of the first semester. Price $59/night but I got what I paid for. Never stay here again
Business response:
Dear Rudolphy, We are sorry that your stay did not meet your expectations. Cleanliness and guest comfort are top priorities for us, and we regret that we fell short during your visit. Your feedback about the condition of the elevator, bedding, and some areas of our hotel will be shared with the appropriate team for necessary improvements. We appreciate your patience and hope to have a chance to welcome you again with a much better impression next time. Take care! Sincerely, Hotel Management
Bad Roaches everywhere
Business response:
Dear Michael, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Houston - Westchase - Westheimer
How is Extended Stay America - Houston - Westchase - Westheimer rated?
Extended Stay America - Houston - Westchase - Westheimer has a 3.3 star rating with 735 reviews.
When is Extended Stay America - Houston - Westchase - Westheimer open?
Extended Stay America - Houston - Westchase - Westheimer is open now. It will close tomorrow at 12:00 a.m.