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Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to get places , not bad place floors needed to be clean definitely wouldnt walk around in room without shoes on , and evening staff needs tonpay attention to when people comw in and not stay in back i even kwpt saying hello and they got up throwed atuff away and evweything but nevwr came to window to help had to gonout and have my husband call to make her go to phone thankfully 2 other customers also walked in she had to come to window
Was told over the phone that I had to leave
Business response:
Dear Guest, We are sorry to hear about your experience. That’s certainly not the impression we want to leave with our guests. We’d love the opportunity to better understand what transpired, please feel free to reach out to us directly so we can address your concerns. We appreciate your feedback and hope to improve your experience if you choose to stay with us again in the future. Sincerely, Hotel Management
Solid room, good price. The only reason I gave it a four is that I could still smell the old timey cigarette smoke in the room. It was not bad, but itnwas present. The room was otherwise fabulous. The front desk folks were great. Enjoyed being able to open the windows.
Business response:
Dear Jennifer, Thank you for sharing your feedback! We’re glad to hear you enjoyed your stay and that the room and front desk service met your expectations. We apologize for the lingering smell of cigarette smoke you experienced. We take cleanliness and comfort seriously, and we will address this issue with our team to ensure it’s resolved moving forward. We're also happy you appreciated being able to open the windows for fresh air. Your feedback is valuable, and we look forward to welcoming you back for an even better exper... read more
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.