This profile has been claimed by the business owner or representative.
Extended Stay America - Huntsville - U.S. Space and Rocket Center
- Hotels
- Huntsville, AL
About this business
Location details
4751 Governor's House Dr., Huntsville, AL, 35805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay find on the side of the road when you need it First make sure your room is empty! Mine had people in it! The Tv broken! toilet broke! They wake you up at 8 AM- asking if you’re going check out- and added that’s the policy! I love extended stay but not this 1 sorry folks gotta do better !
Business response:
Please accept our sincere apology for the lack of responsiveness you experienced with our staff. We have addressed the issue and will be using this as an example with our team to prevent future shortcomings. We appreciate your candor and hope you will give us another opportunity to provide you with the exceptional service you deserve. Sincerely, Hotel Management
Business response:
Rick, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Thoroughly Adequate Nothing exceptional about this Extended Stay, but nothing truly negative.
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
The happy couple We enjoyed our stay, and the service was great. Representatives was very friendly and knowledgeable.
Business response:
George, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visi... read more
A stop along the way Stayed for the night on my way down south. Nicely decorated, and full size fridge! Also had a stove and microwave. They provide dishes upon request. Safe area of town, close to the NASA facility. The breakfast was a little light (granola bars and muffins), but overall a good stay for the price. I would stay again.
Business response:
Thank you for choosing Extended Stay America on your trip to our city. We are delighted to know you had an overall comfortable stay and that you liked our affordable price. Your feedback for the breakfast selections is shared with the concerned individuals in an effort to improve our future guest experience. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
THE CUSTOMER SERVICE WAS FRIENDLY AND OUTSTANDING, MY ONLY ISSUE IS THAT I WISH THEY HAD A DISCOUNT FOR VETERANS/MILITARY SERVICE MEMBERS
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Run down, not like it does on the website. I believe there was illegal activity going on in the parking lot and other rooms.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Room clean located close to shopping I-565 shopping NASA Space and Rocket Center. Room nice exterior walk ways need blowing off. Did not know rooms not cleaned daily did not matter to me but might to some.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our well-kept room and enjoyed our ideal location. Also, please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Huntsville - U.S. Space and Rocket Center
How is Extended Stay America - Huntsville - U.S. Space and Rocket Center rated?
Extended Stay America - Huntsville - U.S. Space and Rocket Center has a 3.6 star rating with 1,781 reviews.
When is Extended Stay America - Huntsville - U.S. Space and Rocket Center open?
Extended Stay America - Huntsville - U.S. Space and Rocket Center is open now. It will close tomorrow at 12:00 a.m.