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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wow...Really?! The smell inside the hotel was overpowering. The rooms were old, worn-out and also had a very displeasing "aroma". Very unsatisfied with the overall condition of the hotel. Checked out the very next morning and looked for another place to stay.
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that you were displeased with the condition of the hotel and room furnishings. I will be meeting with our housekeeping staff to ensure that these issues are properly addressed. Your feedback is very important to us, so thank you for sharing your comments. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Old and smelly, needs to be refurbished My room smelled and only was tolerable after leaving the windows open for a day and the fan in the bathroom going all day. It was supposed to be a no smoking room but there were cigarette burns on the carpet and water stains under the air conditioner / heater. Rear door did not open with room key even though it clicked forcing guests to walk length of building to side entrance. I asked for another room but they were not able to move me. Staff was courteous but I can not recommend this ... read more
Business response:
Your review of our hotel was recently brought to my attention. I am sorry to hear that the condition and cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs and we will take the necessary steps to ensure your experience is not repeated. I am grateful for the feedback you provided, as it will enable us to continue to improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
bad experience the room needs a make over, the smell is bad, the whole 3rd floor smells bad, no shampoo, for a $100 a night it is bad, carpet has a lot of stains
Business response:
Thank you for sharing your experience with us. I am so pleased to learn that you enjoyed our friendly staff. Still, it upsets me to hear that our level of cleanliness did not meet our normal standards. I am working with the staff to improve our cleaning procedures so that your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. Again, thank you for the comments. We hope that you will give us another chance to provide you with a better experienc... read more
Don't trust the pictures Room had a terrible smell and the bed was hard as a rock. The towels were thin and cheap. You get what you pay for.
Not a pleasant stay The hotel is old and not keeping updated. We changed rooms 3 times to get a "livable" room. The first room smelled smoky although it supposed to be a smoke-free room. We got really bad headache after we walked into the room. The second room had smells too, and the carpet was wet; our socks were wet when we took our shoes off. The 3rd room was ok to stay; however there was no hair dryer, no shampoo/conditioner either. I won't call the breakfast they provided as "breakfast"; they have some snack/breakfast b... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you had to move rooms several times during your stay. To ensure that a situation like yours doesn't happen again, I have reviewed housekeeping and room inspection procedures with my team. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Bare Bones No workout facility. Room was small. At least the place had free wifi.
Great for what I used it for My stay was great for the purpose I used it for. It wasnt close to any restaurants but did have laundry and food available. My room needed a few repairs but overall it was great for the price I paid.
Nighttime Stay I do like this hotel. The price is a little high but affordable. Also the bed was very uncomfortable, too firm.
It was OK for a 1 night stay It was just ok. There is nothing really to describe about it. I do not see how anyone could stay there for an EXTENDED period of time but for one night it was not the best, but it was not the worst. Probably will not be back. Sorry
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.