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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't stay here again. No check in clerk for 45 minutes. Seven people in line before she came back. She apologized repeatedly and I suspect it wasn't her fault. In the evening, when most people check in, wouldn't you expect there to be two people behind the counter? I guess you get what you pay for- it was inexpensive. Now I know why.
Business response:
We apologize for the delay you experienced with your check-in. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We value your feedback and will use it to ensure we are more consistent in our service levels. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
not what expected confusing listing, thought there was a pool. not so. dirty stairwells. people smoking in building. "breakfast" pathetic packaged food. night staff distracted flirting with guests. cheap sheets.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Near the airport and Speedway Only use it as a last resort. Pay a little more and be much more comfortable.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced while you were here. Your feedback is valuable as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Gary, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Friendly staff with a poor hotel Me and a group of friends came up for a football game. We was not notified that we could not pay for our rooms with cash. Two people in the group had to switch rooms twice because of roaches and none working plumbing. I myself had to wait til 6pm for my room to be cleaned and become available.
Business response:
Thank you for your review. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Relocated us and then charged us as no shows The management of this hotel is AWFUL - do not stay at this location, ever - emphasis on this location, other locations are great. The hotel staff called us 20 minutes before we arrived and informed us that they were overbooked and we were transferred to a different hotel 20 minutes away and would be comped a night. We were one minute away from the new hotel when this hotel called us back saying they denied our transfer and that they all of a sudden had an open room and we needed ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience regarding your reservation. Please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
My stay in Indy It was OK until I saw the mold growth on the shower curtain and hair that did not belong to me.....
Business response:
Brigitte, I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure that the procedures are being followed rigorously. I hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, General Manager
go elsewhere! no one at the front door at night - anyone can just walk right in!
Business response:
John, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thanks again for your feedback. Sincerely, General Manager
Halfway House This has to be one of the worst hotels that I have ever experienced in my 48 years of life. They operate like a boarding or halfway house. There were people living there as a primary residence. One guy told me he has been living there for a year. One customer checked in and they put her in a room with another person that is already staying there. The room was not cleaned the next day, because according to the desk clerk, they clean once a week due to having only four housekeepers. They tried to charge me again ... read more
Business response:
Thank you for choosing to stay at our hotel. We're sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring these to our attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.