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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean hotel We stayed on the thitd floor. The hallway had half of the carpet and tile missing and the wall had plaster missing. The bed felt like we were sleeping on concrete. It was very hard. The room was very unclean. The toilet had fecal residue in it. It looked like the toilet hadn't been clean since the hotel was built. The refrigerator was dirty. The ice trays were filthy.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room had cleanliness issues. Your comments were reviewed by the housekeeping staff, and we will work to deep clean our rooms and hallways to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Disappointing Stay The hotel was far away from everything but the airport. Even then, it was farther away from the airport than just about any other airport hotel. The room seemed fairly nice and looked to be recently updated. Then I noticed large amounts of hair in the corners of the bathroom...long, black hair. Also, no pots/pans/silverware/glassware whatsoever in the room. I thought Extended Stay America locations had those things in the room since they provide a kitchen (I may be mistaken). Finally, there were no washclo... read more
Hotel in Indy The hotel was on the middle of nowhere and very difficult to find. The room was trashy and filthy. The bed was horribly uncomfortable.
Business response:
Thank you for taking the time to write a review of our hotel. We are very disappointed to hear that you did not have a pleasant stay with us. We will be working with our housekeeping staff on cleaning procedures to ensure your experience is not repeated. We will also inspect our mattresses to make sure they all meet our standards for comfort. Thank you again for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Not a good place to stay The hotel is old and you don't get what you pay for.
Not over the top! Kind of a barebones room- but totally acceptable. Clean; comfortable bed; skimpy on the breakfast... Great cost!
awful the worst ever. no ice machines. no shampoo in the room. no trash cans in the room.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that amenities were not offered to you at check-in and our housekeeping policy was not explained to you properly. Please know, we offer toiletries at the front desk upon request and offer cleaning services once a week for guests staying 8 or more nights. In between guests can bring trash to the designated area or request housekeeping for an additional fee. I will work with the staff to ensure these messages are being conveyed better moving forward. Thank you f... read more
I want refound No Breakfast include. They open a closet at the in the lobby with apple and a coffee cup. That is the breakfast. No tables no nothing. Take your apple and coffee and go to the room. No room cleaning. Terrible staff.
Vehicle problem. District manager tried to have my truck towed without checking to see if it belonged to a guest.
rooms unprepared! While checking into our room, we noticed the door was left ajar. after entering, we realized there was no phone in the room. we had put a request for a wake up call. we went back down to the lobby and let staff know, and they brought us a phone. we then discovered we had NO towels in the room, and also no tv channel guide. we feel this room was not prepared for guests and wonder what else was "not done" to clean and prepare the room occupants
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was ajar, and that your room did not have towels or a telephone. I will be meeting with our staff to ensure these issues do not continue in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you again for your review. I do hope that you will return to our hotel, or any oth... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.