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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked hotel, smelled like cigarettes and marijuana. Many kids and teenagers running around on the first floor. Luckily the front desk was nice and willing to clean a room for me but would not recommend staying there even for one night like I did.
Business response:
Dear Guest, We regret not fully meeting your expectations during your stay. Our goal is to ensure total guest satisfaction in all areas of our hotel, and your comments have been passed along so we can strengthen our guest experience, providing a more relaxing atmosphere going forward. On a brighter note, we are pleased you acknowledge the prompt attention of our associates. We’re grateful for your patience and hope to have another chance to accommodate you under better circumstances. Sincerely, Hotel Management
Disgusting, room had dead roaches all over as soon as we walked in, dead roaches in the tub as well, room was dirty and smelled even worse, also had a cracked mirror as well and was refused a refund, even when shown the pictures of the room
Business response:
Dear Guest, We’re very sorry to hear about the disappointing condition of your room and the distress this caused. The condition and upkeep of our suites are essential to the experience we aim to provide, and your comments will be reviewed with our housekeeping teams to ensure greater attention to overall cleanliness and presentation. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. Sincerely, Hotel Management
Checked in room was dirty from previous guest, worker gave me key to check 2 other rooms and they were both dirty from previous night occupants. Front desk lady personally went and found me clean room. Next evening came back and all of my stuff was gone!! Went to front desk and they still had me checked in to dirty room from night before. Luckily they had my stuff stored in break room. Not a pleasant stay! Needless to say will never go back!
Business response:
Dear Guest, We sincerely apologize for the challenges you experienced during your stay. It’s disappointing to hear that your initial room assignments did not meet expectations and that your belongings were misplaced, even temporarily. We are glad that our team was able to assist in retrieving your items, but we understand how unsettling this situation must have been. Your feedback has been shared with our leadership to help guide improvements in room readiness and guest support. While we realize this cannot change your exper... read more
it was horrible. dirty, stains all over room, walls, mattress box, comforter, sheets, furniture was startched up, broken, messed up, rooms was stinky, full of homeless all over room, rusty stove, carpet not clean, floors were not swept, just absolutely horrible. we didn’t even stay at the hotel we left and got a new hotel.
Business response:
Dear Guest, We are deeply sorry to hear about the issues you encountered during your visit and sincerely regret that they led you to cancel your plans with us. The condition of your room, including cleanliness, maintenance concerns, and overall comfort, falls short of the standards we strive to uphold. Our housekeeping and maintenance teams have been made aware of these matters to ensure prompt attention and improvement to our accommodations. We truly regret that your experience was so disappointing and hope you will allow u... read more
I did not stay. The hotel allows pets and the carpet had stains. There was a large hole in the wall. This is the worst room I have ever seen in a hotel. It was disgusting. I left and worked with Expedia on a refund
Business response:
We’re sorry to hear your stay didn’t meet expectations. Thank you for sharing your feedback — it helps us continue to improve.
Las habitaciones no estaban limpias, las camas no tenían sábanas
Business response:
Lamentamos escuchar que su estancia no cumplió con las expectativas. Gracias por compartir sus comentarios, nos ayudan a seguir mejorando.
Business response:
We’re sorry to hear your stay didn’t meet expectations. Thank you for sharing your feedback — it helps us continue to improve.
Business response:
Thanks for your feedback! We appreciate your stay and hope your next visit is even better.
La limpiesa no es la apropiada residuos de cigarrillos en la alofombraen la alfonbra y lel mal olor en el cuarto problementebpor los fumadores y animales que permiten..
Business response:
I’m truly sorry to hear about your experience. We are actively working on improving our services and value your feedback greatly.
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.