Extended Stay America - Indianapolis - Airport

Joseph 

on Expedia

a month ago

Called to confirm checkin. Got there a few hours later and they closed up all the rooms due to a room service issue without informing anyone. Now I had to find a replacement hotel plan at midnight. Not recommended, poor communication. 

sandra 

on Expedia

a month ago

Felt uneasy staying overnight. Smelled of smoke when we got to our room. Floors were dirty and so was the bathroom. Was way too tired from driving all day to even say anything about it in person. Definitely will not be coming back 

Cherrice 

on Expedia

a month ago

The location always ran out of the breakfast to go items. There was 4 days in a row where there was no breakfast available due to them running out and they said the truck had not came either. Also, there were a couple of times where no one was at the front desk and customers were standing in the lobby, needing help. This would’ve been closer to late evening hours. The other issue was roaches in the rooms. I personally killed 3 roaches in my room and checked out early due to that issue. The beds need better mattresses because... read more

David 

on Expedia

a month ago

Lobby and hall smelled like burning meth. Door to room stuck had to shove it open. Shower leaked more water on the ceiling than on me. Almost fell off toilet because seat was broken. Went to move table over, leg fell off smelled like smoke so bad irritated my asthma had to use my albuterol for the first time this year. Back door to parking lot broke someone living in their car in parking lot 

Jesse 

on Expedia

a month ago

Room wasn't ready or available when I got there. The room smelled like smoke. It was wet like water leaking on section of the floor. One of the windows was shattered glass and taped. Not really any clean towels. 

Lisa 

on Expedia

a month ago

They had no rooms even though I had a reservation. Staff seemed unconcerned and did not offer alternatives. Had to go to another nearby hotel which cost twice as much. 

Angala 

on Expedia

a month ago

Unprofessional staff The stay was fine until morning when ur staff walked in the room while my ol man was in the shower cause ur night staff put a reservation in r room for the next day so they didn't know we were in there and they threatened to call the cops and everything which is very unprofessional and honestly I feel like we should get a free night because of that alone. Ur staff was threatening to call the cops over something we was unaware of and while my bf was in the shower. 

David 

on Expedia

a month ago

Told they were sold out even tho we had a reservation booked for months!!! Husband and son were sent away with nowhere to go after driving for hours. Called and deal was no help and was told no management till following week. Asked for a number to call and Complain and was Told that had none.