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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We didn't stay, walked right out once we seen our room, blood on the beds that were not even made. Hotel smelled too. Avoid this hotel
Business response:
Dear Karen, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Don’t stay here This property is very disappointing. Not deserving of its rating. This property caters to the unhoused apparently. We checked into room 133. On the way to the room, there were random articles of clothing in hallway corners. Once in the room, we found that the two exterior windows could not be locked, being on the ground floor, that is an issue. We reserved a Queen room, bed was a Double, but was told, yes that’s a Queen room. Vanity sink and shower were grimy, and mold in shower area. Carpet was damaged with ... read more
Business response:
Dear Michael, We’re truly disappointed to learn that your stay did not meet expectations, and we understand how discouraging it must have been to face such conditions after check-in. The concerns you mentioned regarding room cleanliness and maintenance are not reflective of the standards we strive to uphold, and we regret that these shortcomings prompted you to seek alternate accommodations. These matters have been shared with the relevant teams for immediate attention and corrective action to prevent future recurrence. We a... read more
Your hotel is terrible We checked in Friday night reservations for 2 rooms. Night desk girl said sorry we hav no clean rooms available…. She confirmed she saw our reservation nobody. Cleaned rooms. She gave us 1 room the least dirty of the rooms which yes was dirty not cleaned and disgusting. The entire hotel had a terrible stench. My wife go no sleep after a 7 hour drive because I snore which is why we needed 2 rooms. Definitely ranking in my top 2 worst hotel stays of my 51 years and I traveled for business for a long time... read more
Business response:
Dear Andrew, We’re sorry to hear that yourstaydid not meet expectations, and we understand how disappointing it must have been to encounter such challenges. The concerns you mentioned are being reviewed internally to helpusidentify areas for improvement. Thank you for bringing these matters to our attention. While we cannot change your experience, we hope you will consider givingusanother opportunity to restore your confidence inus. Sincerely, Hotel Management
I should have known better, I was only there for a short over night. This place reminded me of a flop house. Noise all night. But the worst part was the cigarette smoke. It was so strong and the sheet had burn holes in them. Stay away!!
Business response:
Dear Eric, Thank you for sharing your experience. We sincerely regret that your stay did not provide the comfort and rest you deserved. The concerns regarding noise, smoke, and bedding have been shared with our team for immediate attention. We understand the importance of a clean and quiet setting, even for a short visit, and we remain committed to improving in these areas. Your feedback is truly valuable to us, and we hope you will consider giving us another opportunity to provide a more positive and restorative experience ... read more
If you arrive before the check in time, there is no place to wait for it. I had to go outside and seat in the side walk. Hallways smell terrible, I cannot explain what it is, but it must a some health hazard. Illumination in the hallways is also terrible. My room had a plastic bag wrapped and covering the smoke detector, which is a huge fire hazard. There is a lot of people smoking outside the building almost all day. The smoke will get to my room through the ac unit. Some staff members were very polite, and some others woul... read more
Business response:
Dear Rafael, Thank you for taking the time to share your experience. We sincerely regret that several aspects of your stay caused frustration, including the hallway conditions, room issues, and key and checkout concerns. While some situations have operational limitations, your detailed feedback helps us identify areas where improvements are needed to ensure a safer and more comfortable environment. We apologize for the inconvenience you encountered and appreciate your recognition of the staff members who were polite and help... read more
Walked into room and as soon as i stepped on the carpet my legs were covered in fleas. If i hadnt already scheduled to stay i would have left if i wouldnt have been charged. Wont stay here again. They did change our room
Business response:
Dear Steve, Thank you for being a guest. We are very sorry to learn about your experience upon arrival and understand how upsetting this must have been. The room you stayed in will be professionally treated as a precaution, and your feedback has been shared with our team to help maintain our high cleanliness standards. We are committed to providing a safe and welcoming environment for all our guests and hope you will allow us to provide a better experience in the future. Sincerely, Hotel Management
Nasty The room was dusgusting! Smelled like dog pee when we walked in the room. The window was open when we walked in. The box spring cover looked like it had a dog pee on it. It looked like people had put smell good in the vents of the AC because of the smell. The floor made your feet black from walkikg on it less then 5 mins.
Business response:
Dear Matthew, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
This by far was the absolute worst hotel I ever checked into.a bunch of people hanging out in the stairwell, in the lobby and in front of the lobby door, all smoking. It was filthy. The room was dirty. We did not feel safe so my son and I immediately left the hotel and went to a different one in the area. I would love to have some kind of discount or refund or even a credit because of this experience. If you don’t believe me, send somebody to check it out because I am confident I am correct
Awful
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.