Extended Stay America - Indianapolis - Airport

Florent 

on Expedia

a month ago

When I got from the airport at night I was told that I could not get my room has it was canceled and I were supposedly sent a message (which I never received) I was told I was getting a refund but I never got it and they never reply to messages. Avoid it at all cost, very bad actor, they'll put you in hard situation and steal your money 

Tonya 

on Expedia

a month ago

Awful This was a very dirty hotel and lots of drug people hanging around..did not feel safe . Room was awful the worse ive stayed in. I do not recommend 

Joanie 

on Expedia

a month ago

This hotel literally told us they were SOLD OUT when we arrived at 11pm after an entire day of travel... which you think wouldn't be a problem if you made RESERVATIONS months in advance. DO NOT STAY HERE. RESERVATIONS MEAN NOTHING. 

Brian 

on Expedia

a month ago

I am waiting for a refund. We booked 2 rooms, but left after trying multiple times to find a room that was bearable. The first room smelled so horribly of animal urine, rotten foods, and general filth, that we asked for a different one. The second room literally had a chunk of old dried up dog poop on the carpeted floor & bug droppings on the bed. When we unlocked the door to the 3rd room, the t.v. was on and the beds had not been changed, with messed up clearly used and dirty sheets and the pillows were all piled onto one o... read more

Marissa 

on Expedia

a month ago

Walked in to my room and it hadn't been cleaned. All the pillows were moved to one bed, but had been stripped of the cases. The blankets were gone from the beds, but the sheets were still there, disheveled like someone had just slept in them. Made me nervous the pillow cases and blankets were gone to be cleaned but not the sheets... 😬 There was also popcorn on the floor. They gave me a new room. The beds were made in the new room but we found a wad of human hair on the "clean" linens. I usually stay in cheap hotels and have... read more

Keenan 

on Expedia

a month ago

It was my most terrible experience in my life so far. 1: No clean towel, the solution is to bring used one and let them clean it and give me back to me. 2: smell do bad, the hallway u can smell urine so badly, not just a bit 3: the bed sheet and everything are not cleaned, u can easily tell. 4: one of the bed wasnt prepared yet, being told it's still cleaning,but asked 2times, a whole day gone till evening still the same. Many many unbelievable experiences