This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was filthy whole place smells Staff looks and talks like gang members..kids and dogs wandering the halls..one of our party left the first night because there was blood in sink and on floor..cops there twice people lurking in doorways smoling ..footprints in the snow around my truck in the morning..i checked out 2 days early no one even asked why...we had 5 people in 4 rooms. I think my friends just gave up and left after listening to a barking dog in next room all night. I have stayed here for years place has gone right... read more
Business response:
Dear Guest, Thank you for taking the time to share your observations. We apologize that you were left feeling upset and uncomfortable. That is not the experience we want any guest to have. We regret the concerns related to cleanliness and noise disruptions. It is disappointing to know that we did not address these matters in a way that made you feel safe or supported, and we apologize for the distress this caused your group. Your comments are taken seriously and will be reviewed with our team, as they highlight areas where c... read more
They had too many dogs, there was a dirty pet smell. Lots of cigarette smokers, and dirty.
Business response:
Dear Guest, We are sorry to hear that your stay was affected by concerns regarding pets and overall cleanliness. While we are a pet-friendly property, we strive to maintain designated areas and ensure thorough cleaning to provide a comfortable environment for all guests. We regret that this was not your experience. Your comments will be shared with our housekeeping and management teams. We appreciate your honesty and feedback, as it helps us improve our services and guest experience. Sincerely, Hotel Management
had reservastion cancelled put me in a room with no heart
Business response:
Dear Guest, We appreciate you sharing your experience and sincerely apologize for the inconvenience caused by the reservation issue. We understand how frustrating it can be to arrive and find your room uncomfortable, and we regret that your stay fell short of expectations. Your feedback is valuable and will help us to elevate guest experiences moving forward. We hope you’ll consider giving us another opportunity in the future to provide a more comfortable and seamless experience. Sincerely, Hotel Management
I booked dec 3 to 7 in error and didnt realize it till i got this email.. My fault and i rebooked for this week I was curious if i could get some sort of compensation as i feel like when i didnt show up the first night i could have been contacted and cancelled the remaining days or rescheduled them
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We understand how frustrating it can be to realize a reservation was made for the wrong dates. For reservations made through third-party sites, we urge you to contact them for any concerns regarding changes or refunds. Please note that our cancellation policy is available on our websites. We appreciate your understanding and hope your future visits will be smooth and enjoyable. We look forward to welcoming you back soon. Sincerely, Hotel Management
I showed up and they over booked, I even called the day of to double check. I had to book another place and pay way more money plus the taxi fare and the massive inconvenience. The person at the desk was like whatever, and while I was in the lobby two other people came and had the same experience. Absolutely turned me off from any extended stay, won't be using them ever again.
Business response:
Dear Guest, Thank you for taking the time to share what happened. We sincerely apologize for the booking issue you experienced, especially after calling ahead to confirm. We understand how frustrating it must have been to manage unexpected expenses, transportation, and the stress of finding another place on short notice. Your feedback about the interaction at the desk and the similar challenges others have faced is deeply concerning, and we will review it with our team to prevent this from happening again. Although we recogn... read more
I didnt even get to stay there when i got there i was informed by the not so friendly person that she just camw on at 11 pm and she didnt have my room anymore it wasnt available so i got a better room elsewhere . I wasnt the only one who got their room taken away from them either and given away to some one else!
Business response:
Dear Guest, We sincerely apologize for the experience you described upon arrival. A confirmed reservation should always be honored, and we regret that your room was not available. We also regret the interaction you had with our staff. Your feedback has been shared with our team to ensure this issue is addressed and does not happen again. Thank you for bringing this to our attention, and we hope you will consider givingusanother opportunity to provide you with the reliable and welcomingstayyou deserve. Sincerely, Hotel Manage... read more
This place is very unprofessional. Jessica was a nightmare working with. She was very rude and unprofessional. Very unhelpful. This place smelled like smoke and stale. GO SOMEWHERE ELSE.
Business response:
Dear Guest, Thank you for sharing your experience. Your remarks about the interaction at the desk and the atmosphere you encountered are concerning to us, and we are sorry your visit began this way. Please accept our apologies for the disruption caused by the conditions you described. While smoking is permitted only in designated areas, it should never affect our non-smoking guests, and we sincerely regret that it did. Your feedback will be shared with our team to help prevent similar situations in the future. We appreciate ... read more
Absolutely disgusting property. Breakfast was a granola bar or bite sized muffin, coffee, or hot water for tea. My window was busted and held together with tape and plastic. I have photos. Disgusting carpet. Would not recommend anyone. The smell was was overwhelming.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We are truly sorry for the disappointment with the breakfast selections and other cleanliness and maintenance concerns you outlined about the guest rooms. We understand how frustrating it is to experience these aspects, and we sincerely apologize for not meeting your expectations. We a... read more
Despite having our reservation, no rooms were available when we pulled into the parking lot at 10pm. We werent offered a solution. We were told we would need to contact Expedia to cancel and find a new hotel.
Business response:
Dear Guest, We strive to create an exceptional, memorablestayfor each guest, so please accept our apologies that this was not your experience. We understand that being informed of such a situation without prior intimation, and not being able tostaywithus, is extremely frustrating, and we deeply regret any distress caused. Any unexpectedresponsefrom a front desk team is truly regrettable. We hope you will giveusanother opportunity in the future, as we would welcome the chance to provide you with an outstanding visit. Sincerel... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.