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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weekend Trip This hotel was very clean and the lady at the front desk was very nice. The only down side of this hotel was the bed was just a step up from sleeping on the floor, not very comfortable at all. We were in town for the weekend for the PRI show and I was very tired the first day there due to lack of sleep. The 2nd night I was so tired thats the only reason I was able to sleep. Besides that everything else was good.
Business response:
Megan, thank you for choosing Extended Stay America during your weekend trip. We are glad to know you liked our well-kept property and that you were impressed with the courteous service provided by our front desk associate. We regret the inconvenience you experienced with the comfort of your bedding. We hope we will have the pleasure of welcoming you again. Sincerely, Hotel Management
Alright for the price. Major issue were the windows, it was like there was none and the bed was right by it. I had to ask for 2 extra blanket because the first night I froze. Other than that, having a full kitchen was nice. Bathroom wasn't the cleanest and the whole room smelled because previous tenant cook something and I guess they should have left the window open for freshening between the 2. And it's real close to the highway so a bit hard to sleep
Business response:
Thank you for being our guest. We are glad to know you loved the convenience of our location and found us to be of good value in the area. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
Booking was good. Dirty place. Shower was dirty and beds had hair in them. I stayed in another one of them in another state and it was very nice.
Business response:
Thank you for posting a review of your stay. We apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Got in very late. Used the front desk to contact staff. Clear instructions to do so. Attendant very quickly responded.
Business response:
Jim, we appreciate you taking the time to review your stay at [hotel name], and we are especially glad you enjoyed our service. We are fortunate to have a dedicated team of professionals, and we are happy to know our Front Desk team took great care of you. We hope you will choose us on your next trip to the city! Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Anton, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
Great My daughter and I were there for a dance convention. So we were not there long just one night but our stay was very pleasant!!!
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Wow - Steven, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I have stayed in several hotels in the Indianapolis area and this was by far the worst and cost the most money. I will never stay at this hotel ever again. The bed fell apart. The curtains were moving from the wind coming in the windows and they were closed...the heating and cooling device was coming apart.
Business response:
David, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We have shared your feedback with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.