This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our hotel room was not very clean, and it was definitely worn. Needs updating.
Business response:
Thank you for the feedback about your stay at our hotel. Our team is committed to providing well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
Good overall The hotel ok. Above average. Pool nice
Business response:
Troy, thank you for choosing to stay at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are glad your overall experience was enjoyable and that you liked our pool area. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager
Not bad, not good. Air conditioner was broke.
Business response:
Thank you for sharing your experience. Please accept our apology for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, but once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and hope you will choose to stay with us again. Sincerely, General Manager
Multiple problems, but nice staff people After check in, we headed to our room, only to find it completely consumed with cigarette smoke. We tried to call the front desk to request a change, but the phone was broken. Went back to the desk, and the staff was prompt and kind in assigning a new room. Our second room was fine until 2:00 am, when I was awakened to dripping water on my hand in my bed. There was a leak in the ceiling from the pipes. We called the front desk and after 30 minutes she found us another room. Gathered o... read more
Business response:
Lisa, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Hotel is just fair - and expensive for the area
Business response:
Thank you for staying with us and for reviewing your experience. We are glad our service and facilities were adequate for your needs. However, we are sorry if you were not that happy with our pricing. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
A nice night It was clean. Bed was nice staff was great... Internet sucked.. Even the high-speed was not good. But all in all a good hotel.
Business response:
Jack, thank you for your feedback about Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are pleased you liked our service and your room. However, please accept our apology for the internet not working properly and for the inconvenience this may have caused. I have shared your feedback with my maintenance team to resolve the remaining issue. We value your business and hope to see you again soon. Sincerely, General Manager
Surprised at the size and comfort of my full suite. I slept very well.
Business response:
Joanne, it was our pleasure having you as our guest at Extended Stay America - Indianapolis - Airport - W. Southern Ave. It’s our pleasure knowing you had a comfortable stay and had a great night’s sleep in our comfy bed. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Mike, thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Good hotel Great hotel, clean room. There are few places for food near the hotel, so bring food with you.
Business response:
Thank you for selecting Extended Stay America - Indianapolis - Airport - W. Southern Ave. for your visit and for sharing your comments. We are happy that you liked our property and your clean room. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,202 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.