This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is just fair - and expensive for the area
Business response:
Thank you for staying with us and for reviewing your experience. We are glad our service and facilities were adequate for your needs. However, we are sorry if you were not that happy with our pricing. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
A nice night It was clean. Bed was nice staff was great... Internet sucked.. Even the high-speed was not good. But all in all a good hotel.
Business response:
Jack, thank you for your feedback about Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are pleased you liked our service and your room. However, please accept our apology for the internet not working properly and for the inconvenience this may have caused. I have shared your feedback with my maintenance team to resolve the remaining issue. We value your business and hope to see you again soon. Sincerely, General Manager
Surprised at the size and comfort of my full suite. I slept very well.
Business response:
Joanne, it was our pleasure having you as our guest at Extended Stay America - Indianapolis - Airport - W. Southern Ave. It’s our pleasure knowing you had a comfortable stay and had a great night’s sleep in our comfy bed. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Mike, thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Good hotel Great hotel, clean room. There are few places for food near the hotel, so bring food with you.
Business response:
Thank you for selecting Extended Stay America - Indianapolis - Airport - W. Southern Ave. for your visit and for sharing your comments. We are happy that you liked our property and your clean room. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, General Manager
Could be better fair
Business response:
Thank you for choosing our hotel and for your review. We are pleased to know you enjoyed your overall stay. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Kristi, thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Business response:
Thank you for sharing your kind rating of Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are happy you enjoyed your stay and were satisfied with all that we have to offer. We hope to welcome you back in the future. Sincerely, General Manager
Worse stay in awhile Don't stay on the first floor at the back of hotel, loud as can be! Old heat/cool units will keep you awake. Small little town with not many options to eat. Not all the staff is too friendly, my husband and I have different last name due to recent marriage and I got treated rudely, had to wait for him to come in from outside to fully check in! NEVER have had this happen EVER! We travel frequently and I have always done the check in and our account is in his name.
Business response:
I extend my apologies for the behavior of our associates, and thank you for informing us of this incident. I can understand your disappointment, and I am sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will be redoubling our efforts. Counting on your kind generosity to accept our apology, I hope you and your husband will consider returning to our hotel on your next visit to this area. We would welcome the opportunity to restore a favorable impression of our hotel in the fu... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.