This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for sharing your kind rating of Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are happy you enjoyed your stay and were satisfied with all that we have to offer. We hope to welcome you back in the future. Sincerely, General Manager
Was great! We loved this hotel so much! It had a little kitchen, and you could get whatever was listed on the flyer that was provided on the kitchen counter. Room was very clean. I love how it was layed out, it was just great! We would definitely stay here again!
Business response:
Jessie, it's always nice to receive a great review from our guests, so thank you for taking the time to provide your feedback. We're glad you enjoyed your suite and appreciate you sharing your satisfaction with our facilities. Thanks for being our guest at Extended Stay America - Indianapolis - Airport - W. Southern Ave. and we look forward to your return. Sincerely, General Manager
Business response:
John, thank you for the four-star rating. I am glad your overall visit was an enjoyable one. Thanks for being our guest, and hope to see you soon at Extended Stay America - Indianapolis - Airport - W. Southern Ave. Sincerely, General Manager
Business response:
Paule, it was a pleasure to have you as our guest. We are delighted you had a comfortable visit at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We look forward to welcoming you back. Sincerely, General Manager
Great Room, Horrible Breakfast Very nice room...lousy breakfast--just a selection of granola bars, muffins, and coffee.
Business response:
Matthew, we appreciate you being our guest at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are glad you had an overall pleasant stay and liked your room. That being said, we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback will be shared with the food and beverage team. We hope to welcome you back very soon. Sincerely, General Manager
Nice hotel with friendly staff The staff was very friendly and helpful. The bed was very comfortable and the room was nice. Water pressure was my only complaint, it wasn't very good.
Business response:
Lynn, Thank you very much for your nice review. We are pleased you liked your room and got a good night's sleep. We look forward to hosting you again at Extended Stay America - Indianapolis - Airport - W. Southern Ave. Sincerely, General Manager
Vacate It was cool.
Business response:
Thank you for your feedback. I am glad your overall visit was an enjoyable one. We value you as our guest and hope to see you soon at Extended Stay America - Indianapolis - Airport - W. Southern Ave. Sincerely, General Manager
Kitchen was not great I chose this hotel specifically because it had a kitchen in the room. The refrigerator was full size, which was great. The dishwasher however did not work and the sink was tiny. It made washing dishes very difficult. I told the front desk clerk the dishwasher did not work and he said he'd have it fixed in the morning. It was not fixed in the morning and since I only stayed 2 nights, I never did get the opportunity to use a working dishwasher.
Business response:
Thank you for your feedback! We are glad to know you enjoyed your overall stay. However, we are sorry for the inconvenience you experienced. We'll share your concern with the maintenance team to ensure everything is in a good working order in all our suites. We appreciate your business and look forward to welcoming you back soon. Sincerely, General Manager
Worse stay in awhile Don't stay on the first floor at the back of hotel, loud as can be! Old heat/cool units will keep you awake. Small little town with not many options to eat. Not all the staff is too friendly, my husband and I have different last name due to recent marriage and I got treated rudely, had to wait for him to come in from outside to fully check in! NEVER have had this happen EVER! We travel frequently and I have always done the check in and our account is in his name.
Business response:
I extend my apologies for the behavior of our associates, and thank you for informing us of this incident. I can understand your disappointment, and I am sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will be redoubling our efforts. Counting on your kind generosity to accept our apology, I hope you and your husband will consider returning to our hotel on your next visit to this area. We would welcome the opportunity to restore a favorable impression of our hotel in the fu... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,624 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.