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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Rob, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Won’t stay here again Bad odor in the entire room even after spraying with Lysol. Bed and pillows are uncomfortable.
Business response:
Thank you for your stay and for your feedback. Please accept our apologies for the difficulties you experienced. Your feedback will help our team continue to improve as we strive towards providing great service every stay. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
My stay Overall the stay was satisfactory. There was no ice chest nor dishware, and the sofa bed was broken. However, the staff was friendly and room was clean.
Business response:
Thank you for taking the time to share your feedback. We are pleased your overall stay with us was comfortable, but we are sorry for the inconvenience you experienced while here. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Weekend Trip This hotel was very clean and the lady at the front desk was very nice. The only down side of this hotel was the bed was just a step up from sleeping on the floor, not very comfortable at all. We were in town for the weekend for the PRI show and I was very tired the first day there due to lack of sleep. The 2nd night I was so tired thats the only reason I was able to sleep. Besides that everything else was good.
Business response:
Megan, thank you for choosing Extended Stay America during your weekend trip. We are glad to know you liked our well-kept property and that you were impressed with the courteous service provided by our front desk associate. We regret the inconvenience you experienced with the comfort of your bedding. We hope we will have the pleasure of welcoming you again. Sincerely, Hotel Management
Alright for the price. Major issue were the windows, it was like there was none and the bed was right by it. I had to ask for 2 extra blanket because the first night I froze. Other than that, having a full kitchen was nice. Bathroom wasn't the cleanest and the whole room smelled because previous tenant cook something and I guess they should have left the window open for freshening between the 2. And it's real close to the highway so a bit hard to sleep
Business response:
Thank you for being our guest. We are glad to know you loved the convenience of our location and found us to be of good value in the area. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
Booking was good. Dirty place. Shower was dirty and beds had hair in them. I stayed in another one of them in another state and it was very nice.
Business response:
Thank you for posting a review of your stay. We apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Got in very late. Used the front desk to contact staff. Clear instructions to do so. Attendant very quickly responded.
Business response:
Jim, we appreciate you taking the time to review your stay at [hotel name], and we are especially glad you enjoyed our service. We are fortunate to have a dedicated team of professionals, and we are happy to know our Front Desk team took great care of you. We hope you will choose us on your next trip to the city! Sincerely, Hotel Management
I have stayed in several hotels in the Indianapolis area and this was by far the worst and cost the most money. I will never stay at this hotel ever again. The bed fell apart. The curtains were moving from the wind coming in the windows and they were closed...the heating and cooling device was coming apart.
Business response:
David, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We have shared your feedback with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.