This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay Room was not all that clean, dirty hand towel laid out as clean, comforter was very thin. Was ok for an overnight that we needed. The area was not very nice though, but sketchy.
Business response:
Laura, thank you for choosing our hotel. We are sorry for the cleanliness issues you experienced while you were here. I have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
Randy, thank you for sharing your perfect rating. We appreciate you choosing Extended Stay America - Indianapolis - Airport - W. Southern Ave and hope to host you again soon. Sincerely, General Manager
Business response:
Courtney, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America - Indianapolis - Airport - W. Southern Ave. Sincerely, General Manager
Comfortable room Great place to stay with excellent service. Breakfast had good coffee, light on other stuff. Clean and relatively new. Nice pool.
Business response:
Richard, thank you for being our guest at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are delighted to read you enjoyed our courteous service and were impressed with your comfortable room. Your feedback is much appreciated, and we hope to have the honor of hosting you again soon. Sincerely, General Manager
Hotel was clean but the room we gad was a tight fit. Only needed it for 1 night while passing through town so it worked fine, not a super great family hotel. Breakfast was granola bars, coffee, and packaged muffins. They also had oatmeal packets you could make in a coffee cup.
Business response:
Rachael, thank you for your overnight stay at our hotel. Although we are glad to know you were overall pleased with your visit, we are sorry we missed meeting some of your expectations while you were here. We hope to have another opportunity in the future so we can serve you even better. Sincerely, General Manager
Our hotel room was not very clean, and it was definitely worn. Needs updating.
Business response:
Thank you for the feedback about your stay at our hotel. Our team is committed to providing well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
Good overall The hotel ok. Above average. Pool nice
Business response:
Troy, thank you for choosing to stay at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are glad your overall experience was enjoyable and that you liked our pool area. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager
Not bad, not good. Air conditioner was broke.
Business response:
Thank you for sharing your experience. Please accept our apology for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, but once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and hope you will choose to stay with us again. Sincerely, General Manager
Multiple problems, but nice staff people After check in, we headed to our room, only to find it completely consumed with cigarette smoke. We tried to call the front desk to request a change, but the phone was broken. Went back to the desk, and the staff was prompt and kind in assigning a new room. Our second room was fine until 2:00 am, when I was awakened to dripping water on my hand in my bed. There was a leak in the ceiling from the pipes. We called the front desk and after 30 minutes she found us another room. Gathered o... read more
Business response:
Lisa, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.