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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean except floor could have been vacuumed a bit better. Everything about the room was loud though. Ac is obnoxiously loud, refrigerator although convenient was loud, traffic from the highway, and the bathroom light fan ( couldn’t sneak into the bathroom without waking everyone else up in the room). We are just used to a quiet house. All the noise didn’t make for a restful night. Also hotel was sold out and they ran out of shampoo and pillows. We each had one seriously flat pillow to sleep on. :/
Business response:
Thank you for taking the time to post a review. We are truly sorry for the issues you experienced during your stay and regret the inconvenience it caused. We wish you would have addressed these problems to our front desk as they would have their best to ensure you are comfortable. Rest assured, your feedback has been shared with the appropriate team. Thanks for the feedback. We look forward to seeing you back soon so that we can make your next visit a memorable one. Sincerely, Hotel Management
It was just ok. The room was kind of questionable but me and my family was so tired we just over looked it. I really couldn’t tell if the beds had been made up or had been used. The bathroom had a dirty towel under the sink and draws was broken. It just really wasn’t up to standard. Even the pullout couch looked questionable
Business response:
Jessica, thank you for the specific feedback about your stay. We are sorry that your room was not properly serviced. We have taken note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. On behalf of our team, please come back again and let us make it up to you. Sincerely, Hotel Management
Business response:
Eric, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
I wish the site told us that rooms are not cleaned daily. Room was a bit dirty upon checkin.
Business response:
Jake, thank you for your review. We are sorry for the cleanliness issue you had with your room. Your feedback has been shared with our housekeeping team to be more diligent in their efforts. We would like to inform you that our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Please note, our website clearly states about our weekly housekeeping services. We hope the positive aspects of your visit will encourage you to choose us again ... read more
Meh Was OK but nothing special. Never saw housekeeping in 5 days. Parts of the fridge and clothes iron were broken. TV reception was terrible. It wasn't awful but also not great. Staff was friendly helpful and confused.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The only reason I chose to stay at the Extended Stay opposed to extending my reservation at The Marriott because the Extended Stay’s website stated there was a shuttle to take me to the airport. Regrettably, The Marriott did not have a shuttle during the time I needed to leave downtown Indy to the airport. Overall, I was not pleased with my stay and probably will not stay again. My room was clean and somewhat comfortable.
Business response:
Thank you for taking the time to post a review. We are pleased to know you liked your well-maintained room and that overall you had a pleasant stay. However, we are sorry we missed meeting some of your expectations. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Beautiful hotel. Continental "breakfast" was very meager... No coffee available in the evening when we checked in.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
The only negative comment I have was I flew in at 10:30, by the time I got my luggage and car rental and drove to the hotel , I was exhausted, upon entering the hotel I had to yell for 10 minutes to get someone's attention that was in a back office, outside of that, the rest was smooth.
Business response:
Michelle, we appreciate your valuable feedback. Please accept our apologies for the issues you experienced at our front desk. We know a first impression is important, and your comments will be shared with our team to prevent another such occurrence in the future. We thank you for staying with us and encourage you to come back again for a warmer welcome and a more desirable stay! Sincerely, Hotel Management
We had a great stay here, checked in for 3 nights. Nicole at the front desk was so pleasant and helpful. Read all the reviews and was worried, but once we checked in, we were pleasantly surprised. Yeah, breakfast is nothing much other than coffee and muffins, but at least there is a nice kitchenette with a fridge so you can bring anything you like. Our room was super clean and newly remodeled. Everything worked and was very comfortable. Anything we needed, they were glad to supply at the front desk. I will absolutely stay he... read more
Business response:
James, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you received wonderful service from our staff and that you had a comfortable stay while here. Your compliment has been shared with Nicole for a job well-done. Thanks once more, and we look forward to having another opportunity to provide you with a more favorable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,624 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.