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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Many thanks for taking the time to post your kind rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was our pleasure hosting you, and we hope to see you again at Extended Stay America - Indianapolis - Airport - W. Southern Ave. Sincerely, General Manager
Very nice stay Room was really nice, wish there was a coffee maker in room. Disappointed no glasses or dishes in room.
Business response:
Patricia, it was our pleasure having you as our guest at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are glad you had an overall pleasant stay. Kitchenware for your suite is available at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you for your feedback, and we hope to welcome you back soon. Sincerely, General Manager
Nice Great staff
Business response:
Amanda, thank you for sharing your experience regarding your stay at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are happy you enjoyed your stay and that you were impressed with our staff’s outstanding hospitality. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Brooms Asked front desk for a broom after housekeeping hours to clean up a spill in the kitchen area and they told me they do not lend out their brooms. I have stayed with this hotel chain for two weeks i think ive stayed and paid enough to pay for 100 brooms to be lent 1
Business response:
Amanda, we appreciate your loyalty and for taking the time to leave your feedback. We apologize we did not fully meet your expectation during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff and have taken corrective action so this does not happen again. We appreciate your feedback and hope you will consider staying with us again in the future! Sincerely, General Manager
Bring your own broom The rooma are very nice and the staff seems delightful however I asked the frontdesk for a broom due to a spill in the kitchen area but thry denied me a room saying they could not lend them out. Which is bull considering already have limited house keeping so now i have to inconveniently purchase a broom to remain staying in a clean area.
Business response:
Amanda, thank you for taking the time to review your experience at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are glad you liked your comfortable suite and our courteous staff, but we regret any inconvenience caused during your visit. Thanks again for being our guest, we hope to welcome you back in the future. Sincerely, General Manager
Business response:
Thank you for the five-star rating. We work hard to make sure our guests enjoy every aspect of their visit, so rating such as yours tell us that we are succeeding. We hope we have the pleasure of seeing you again at Extended Stay America - Indianapolis - Airport - W. Southern Ave. Sincerely, General Manager
Need late check out I really needed a late checkout and wish the hotel could have accommodated me that one hour. Other than that, the stay.
Business response:
Joseph, thank you for being our guest and taking the time to review your experience at Extended Stay America - Indianapolis - Airport - W. Southern Ave. It's nice to know you had an overall great stay, but we apologize if any inconvenience was caused while you were here. Thanks again for choosing us, we hope to welcome you back soon. Sincerely, General Manager
Megan came banging on my door several times at 330am telling me that I had to get out because SHE had no recollection of anyone being in this room. When I open the door she said ain’t nobody to be in here how I get in here I told her I made reservation and checked in with the other lady around 830pm. She proceeded by telling me okay you can stay for now until the morning when it can be figured out. I want compensation for my room. I was in the middle of something and she screwed that up for me. My girl was blew and definitel... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the distress and disruption you encountered during yourstayand regret the frustration it caused for both you and your guest. We are sorry for any misunderstandings regarding your reservation and understand the impact this had. Please be assured that we will address this internally to help prevent similar situations in the future. We truly appreciate you bringing this to our attention, as your feedback is invaluable. We hope to have the opportunity ... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,624 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.