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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Great staff
Business response:
Amanda, thank you for sharing your experience regarding your stay at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are happy you enjoyed your stay and that you were impressed with our staff’s outstanding hospitality. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Brooms Asked front desk for a broom after housekeeping hours to clean up a spill in the kitchen area and they told me they do not lend out their brooms. I have stayed with this hotel chain for two weeks i think ive stayed and paid enough to pay for 100 brooms to be lent 1
Business response:
Amanda, we appreciate your loyalty and for taking the time to leave your feedback. We apologize we did not fully meet your expectation during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff and have taken corrective action so this does not happen again. We appreciate your feedback and hope you will consider staying with us again in the future! Sincerely, General Manager
Bring your own broom The rooma are very nice and the staff seems delightful however I asked the frontdesk for a broom due to a spill in the kitchen area but thry denied me a room saying they could not lend them out. Which is bull considering already have limited house keeping so now i have to inconveniently purchase a broom to remain staying in a clean area.
Business response:
Amanda, thank you for taking the time to review your experience at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are glad you liked your comfortable suite and our courteous staff, but we regret any inconvenience caused during your visit. Thanks again for being our guest, we hope to welcome you back in the future. Sincerely, General Manager
Business response:
Thank you for the five-star rating. We work hard to make sure our guests enjoy every aspect of their visit, so rating such as yours tell us that we are succeeding. We hope we have the pleasure of seeing you again at Extended Stay America - Indianapolis - Airport - W. Southern Ave. Sincerely, General Manager
Need late check out I really needed a late checkout and wish the hotel could have accommodated me that one hour. Other than that, the stay.
Business response:
Joseph, thank you for being our guest and taking the time to review your experience at Extended Stay America - Indianapolis - Airport - W. Southern Ave. It's nice to know you had an overall great stay, but we apologize if any inconvenience was caused while you were here. Thanks again for choosing us, we hope to welcome you back soon. Sincerely, General Manager
No blankets and the heater wouldn't work eight. I froze my ass off
Business response:
Dear Guest, Thank you for bringing this to our attention. We’re sorry to learn about the discomfort you experienced. Please know that extra sheets can be requested at the front desk. We do regret that the in-room amenity was not functioning as it should. We will share your comments with the appropriate teams to ensure better communication and prevent maintenance lapses moving forward. We hope you’ll consider giving us another chance to provide the warm, comfortable experience you should always expect from us. Sincerely, Hote... read more
Bathroom shower had no hot water pressure. The plumbing fixtures needs replaced. We did not take a shower, but we had to use a wash towel to clean up. Not a great experience. Staff was great.
Business response:
Dear Guest, Thank you for sharing your experience with us. We appreciate your kind words about our team and are pleased to know they contributed to a positive visit. We understand how disappointing it can be when elements of the room do not provide the comfort you expect, especially during preparations for the day. Your comments provide valuable insight to help create better experiences going forward. We truly value your feedback and hope your next visit offers a more comfortable and seamless stay. Sincerely, Hotel Managemen... read more
Terrible rooms and staff li
Horrible smell in the room.
Business response:
Dear Guest, We’re very sorry to hear about the discomfort you experienced during your visit. Cleanliness and overall presentation are essential to the environment we aim to provide, and your comments will be reviewed with the team to ensure that the areas you’ve highlighted receive the appropriate attention. We hope you will consider giving us another opportunity to offer a visit that feels far more comfortable and reassuring. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.