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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need late check out I really needed a late checkout and wish the hotel could have accommodated me that one hour. Other than that, the stay.
Business response:
Joseph, thank you for being our guest and taking the time to review your experience at Extended Stay America - Indianapolis - Airport - W. Southern Ave. It's nice to know you had an overall great stay, but we apologize if any inconvenience was caused while you were here. Thanks again for choosing us, we hope to welcome you back soon. Sincerely, General Manager
Horrible smell in the room.
Business response:
Dear Guest, We’re very sorry to hear about the discomfort you experienced during your visit. Cleanliness and overall presentation are essential to the environment we aim to provide, and your comments will be reviewed with the team to ensure that the areas you’ve highlighted receive the appropriate attention. We hope you will consider giving us another opportunity to offer a visit that feels far more comfortable and reassuring. Sincerely, Hotel Management
The whole hotel smelled of smoke and weed. Rooms were filthy and the mattresses were stained. We didn’t even stay. I checked in and then checked right back out.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are deeply sorry for the unacceptable condition of your room and the unpleasant smell you encountered upon arrival. This does not reflect the standards we strive to uphold, and we regret that your experience led you to leave so soon after check-in. Please be assured that your comments have been escalated to our housekeeping and maintenance teams for immediate attention and corrective action. We truly regret falling short of your expectations and hope you wi... read more
Kudos to Megan! She was doing everything by herself with no additional staff assistance. The first room the tv didn’t work. The second room the tv remote didn’t work, there was less than half a roll of toilet paper and the phone didn’t work. Someone’s dog steadily barking didn’t help. WOULD NEVER STAY HERE AGAIN! Should get a refund.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you encountered during your stay. We strive to maintain a clean, welcoming, and comfortable environment for all our guests, and we regret that your experience did not reflect this commitment. Please be assured that your feedback will be shared with our team to ensure that the areas you’ve highlighted receive the appropriate attention. At the same time, we truly appreciate your recognition of Megan’s effort in managing the property under challenging circumstances. Your... read more
Honestly I'm confused with this one. I'll just be straight up about it all to. So i forgot to cancel this reservation because you know life happens and you Honestly forget to do so on the hotels cancelation policies. But the thing is they say 24 hours to cancel but i booked the hotel during, early late morning hours like 1 or maybe 2 am so by policy could not cancel or let me cancel even if i tried. I booked this through expedia and never showed up. Why did they show even on expedia that i stayed there through those days i p... read more
Business response:
Dear David, We’re sorry for the frustration and confusion surrounding your reservation and cancellation experience. Unfortunately, bookings made through third-party platforms must be modified or canceled with them, as their systems manage all related payments and stay records. We understand how inconvenient this situation can be and truly regret the misunderstanding. Your feedback is valuable, and we remain committed to improving clarity in our communication and processes. We appreciate your feedback and hope to have the cha... read more
Switch rooms to a more dirty room. Black mold in the showers first room had old deodorant and napkins in the couch next room had glasses under bed and room wasn’t swept couch was falling apart. Hallways stunk like a$$
Business response:
Dear Guest, We are very sorry to hear about the condition of the rooms during your stay and sincerely apologize for the discomfort and frustration this caused. It is upsetting to learn that the cleanliness and overall upkeep did not meet your expectations, and we understand how this affected your visit. We have shared your feedback with our housekeeping and maintenance teams to guide improvements in the overall guest comfort. Your feedback is valuable, and we hope you’ll consider giving us another opportunity to offer a much... read more
Breakfast note said none due to "shipping delays," by the looks of things there had been "shipping delays" for a long time. Room didn't seem clean or in good condition, very dated and only a thin blanket. Also, in order to have a cup for water you had to order a package that included dishes, cups, flatware etc. I used a disposable coffee cup from the lobby in the morning. Not favorably impressed.
Business response:
Dear Brian, We’re sorry to hear that your recent visit did not meet expectations. We regret the inconvenience caused by the unavailability of breakfast and the condition of the room. The mention of the limited blanket and missing in-room essentials is especially concerning, and your feedback will help us reinforce the importance of maintaining both comfort and readiness for our guests. Your comments have been shared with the relevant teams to ensure a more consistent and welcoming environment for our guests. We hope you will... read more
Checked in at 5 PM. No front desk clerk. Stood there for 10 minutes. Got to our room. No sheets or comforter on bed. Went back to front desk and was supposedly upgraded for free. Get to new room and there is no couch in the living area. Front desk says there are couches in some room, not in others? So what were we upgraded to? Room was dirty and neither TV remotes worked. Property was filthy, noisy, and smelled like weed.
Business response:
Dear Ryan, Thank you for being our guest. We were concerned to learn about the challenges you experienced during your stay. Please accept our sincere apologies for the delays at check-in and the condition of your room. While we regret any disappointment with certain amenities, our team works diligently to maintain clean and well-equipped accommodations. Your feedback has been shared with our staff to ensure these concerns are addressed promptly. We hope to provide a more comfortable and enjoyable stay in the future. Sincerel... read more
They ask me for a deposit having the room paid. It took more than 10 minutes to checking, nothing was working, the key machine, the iPad for the signatures…
Business response:
Dear Jose, Thank you for sharing your experience. We sincerely apologize for the extended wait during check-in and the technical difficulties with the key machine and signature process. The deposit is a standard incidental charge, fully refundable at check-out if no issues are found. Your feedback has been shared with our team to help improve efficiency, and we appreciate your understanding. We look forward to welcoming you again and providing a smoother, more seamless arrival. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.