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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was extremely filthy and the shower didn’t work. We called the front desk and no one answered to help. We had to go downstairs and someone finally came to the front desk. The lady informed us that they do not have anyone to fix the issue and they did not have any available rooms. She informed us that we would get a full refund since we had to secure a totally different hotel at the last minute.
Business response:
Dear Guest, We’re very sorry that your visit did not reflect the level of comfort or support we aim to provide. We regret that the condition of the accommodation and the in-room fixture issue created immediate concerns, and we understand how frustrating it must have been to experience difficulty reaching assistance when you needed it most. We also recognize the inconvenience of having to seek help in person and being informed that resolution options were limited at that time. Your feedback has been shared with leadership and... read more
This hotel managed to screw every part of the stay up. The place was horrible they didn't have continental breakfast that I paid for and they didn't have water or coffe. They didn't have change for the vending machine you had to leave for everything. The shower was horrible there's big patches and missing chunks out of the tub the water had black specks that came out of the faucet. There was no filter in the spigot, it was more like a open fire hose. I refused to take a shower in such conditions, didn't trust the water so co... read more
Business response:
Dear Guest, We are very sorry to hear about the multiple issues you experienced during your visit and understand how upsetting this must have been. We sincerely apologize that the breakfast offering, beverages, and vending machine availability did not meet your expectations, as well as for the condition of the shower and water supply, which understandably caused concern and prevented you from using the facilities safely. Your feedback has been shared with the leadership team to ensure these matters are addressed and that fut... read more
No blankets and the heater wouldn't work eight. I froze my ass off
Business response:
Dear Guest, Thank you for bringing this to our attention. We’re sorry to learn about the discomfort you experienced. Please know that extra sheets can be requested at the front desk. We do regret that the in-room amenity was not functioning as it should. We will share your comments with the appropriate teams to ensure better communication and prevent maintenance lapses moving forward. We hope you’ll consider giving us another chance to provide the warm, comfortable experience you should always expect from us. Sincerely, Hote... read more
Bathroom shower had no hot water pressure. The plumbing fixtures needs replaced. We did not take a shower, but we had to use a wash towel to clean up. Not a great experience. Staff was great.
Business response:
Dear Guest, Thank you for sharing your experience with us. We appreciate your kind words about our team and are pleased to know they contributed to a positive visit. We understand how disappointing it can be when elements of the room do not provide the comfort you expect, especially during preparations for the day. Your comments provide valuable insight to help create better experiences going forward. We truly value your feedback and hope your next visit offers a more comfortable and seamless stay. Sincerely, Hotel Managemen... read more
Terrible rooms and staff li
Horrible smell in the room.
Business response:
Dear Guest, We’re very sorry to hear about the discomfort you experienced during your visit. Cleanliness and overall presentation are essential to the environment we aim to provide, and your comments will be reviewed with the team to ensure that the areas you’ve highlighted receive the appropriate attention. We hope you will consider giving us another opportunity to offer a visit that feels far more comfortable and reassuring. Sincerely, Hotel Management
The whole hotel smelled of smoke and weed. Rooms were filthy and the mattresses were stained. We didn’t even stay. I checked in and then checked right back out.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are deeply sorry for the unacceptable condition of your room and the unpleasant smell you encountered upon arrival. This does not reflect the standards we strive to uphold, and we regret that your experience led you to leave so soon after check-in. Please be assured that your comments have been escalated to our housekeeping and maintenance teams for immediate attention and corrective action. We truly regret falling short of your expectations and hope you wi... read more
Kudos to Megan! She was doing everything by herself with no additional staff assistance. The first room the tv didn’t work. The second room the tv remote didn’t work, there was less than half a roll of toilet paper and the phone didn’t work. Someone’s dog steadily barking didn’t help. WOULD NEVER STAY HERE AGAIN! Should get a refund.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you encountered during your stay. We strive to maintain a clean, welcoming, and comfortable environment for all our guests, and we regret that your experience did not reflect this commitment. Please be assured that your feedback will be shared with our team to ensure that the areas you’ve highlighted receive the appropriate attention. At the same time, we truly appreciate your recognition of Megan’s effort in managing the property under challenging circumstances. Your... read more
Honestly I'm confused with this one. I'll just be straight up about it all to. So i forgot to cancel this reservation because you know life happens and you Honestly forget to do so on the hotels cancelation policies. But the thing is they say 24 hours to cancel but i booked the hotel during, early late morning hours like 1 or maybe 2 am so by policy could not cancel or let me cancel even if i tried. I booked this through expedia and never showed up. Why did they show even on expedia that i stayed there through those days i p... read more
Business response:
Dear David, We’re sorry for the frustration and confusion surrounding your reservation and cancellation experience. Unfortunately, bookings made through third-party platforms must be modified or canceled with them, as their systems manage all related payments and stay records. We understand how inconvenient this situation can be and truly regret the misunderstanding. Your feedback is valuable, and we remain committed to improving clarity in our communication and processes. We appreciate your feedback and hope to have the cha... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,624 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.