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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trap hotel
Business response:
Dear Jennifer, Thank you for taking the time to share your perspective. The aim is always to provide a welcoming environment where guests can feel at ease and enjoy a sense of comfort during their visit. While it’s disappointing to learn that your stay did not reflect this intention, your comments are valued and will be taken into consideration as part of ongoing efforts to enhance the overall experience. Every guest’s satisfaction matters greatly, and we remain committed to ensuring future visits are more positive and align... read more
Worst hotel stay in 20 years Bathroom shower was not working properly. Couch in one of the rooms was uncomfortable. The other room only had 1 chair. Toilets were very easily clogged. The first night it clogged and i was told they did not have a plunger. AC did not work and the room was hot.
Business response:
Dear Thomas, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
Roaches inside Found multiple cockroaches in unit and door to room had problems as well
Business response:
Dear Thomas, Thank you for being our guest. We appreciate you bringing this to our attention. We are very sorry that your stay did not meet your expectations. Please know that maintaining a clean and well-maintained environment is a top priority, and your feedback will be shared with our team to prevent such situations in the future. We hope to have the opportunity to provide a significantly improved experience on a future visit. Sincerely, Hotel Management
my 1st room they put me in the sofa was missing. holes in walls. missing pictures. dishwasher had dirty dishes. cabinet faceings and drawers missing. roach eggs in drawers. the bathroom sink looked like it was never cleaned someone locked up in it. holes in doors. I went straight to office showed her pictures and said move me why would you give a room like that. 2md room was better dishwasher nasty. no locks on windows I had to stuff cardboard down in windows so the window wouldn't go up. I wish I could post pictures because... read more
Prostitutes and pimps, drug dealers, half of the rooms didn’t have either working fridge or stove, no couch or rollaway beds available, most staff were very rude, peeling on tubs, not clean, never had clean towels or sheets. Loud, people fighting, doing drugs, broken doors, way to expensive for the condition the hotel is in and manager refused to fix any fees or issues. Bad area to begin with. I would not stay here again. I switched rooms multiple times with all different issues in the few weeks I stayed here.
Uncleanliness and very unsafe.
Other than the transient (with a gun) arrest outside my room Friday Night, the lack of ANY water Saturday night and the charging of my $100 deposit I needed to dispute (with my credit card because you can't contact the actual hotel) when I got home, everything was good.
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.