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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had two beds...one i couldnt sleep in...stains everywhere...staff guy who checked us out was nice... breakfast was coffee and a muffin
Business response:
Dear Guest, Thank you for sharing your feedback and for noting the positive interaction at check-out. We are very sorry to hear about the condition of your room, as we understand how disappointing and uncomfortable this must have been, especially when it affected your rest. While our goal is to maintain clean and well-prepared accommodations, we recognize that your experience did not reflect those standards. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our team for imm... read more
Terrible hotel, terrible experience. Please stay away from this place. The room was in completely unacceptable condition. There was blood on the bedsheets, which is beyond disturbing and completely unhygienic. The bathtub was in terrible shape and clearly not cleaned properly. The entire room had a strong, unpleasant smell that made it very uncomfortable to stay in. Basic standards of cleanliness were not met at all. They should be closed!! To make things worse, there were no water bottles available for purchase, and the onl... read more
It smelled bad and shower didn't work, there was no food at breakfast only coffee.
Business response:
Dear Guest, Thank you for sharing your feedback. We are very sorry to hear that your stay did not meet expectations, particularly regarding the condition of your accommodations and the inconvenience with in-room facilities and morning offerings. This is not the experience we aim to provide, and we understand how disappointing this must have been. While occasional issues can arise, your comments are important and will be shared with our team to ensure they are addressed appropriately. We truly appreciate you bringing this to ... read more
Not the value I expected.
Business response:
Dear Guest, We are sorry to hear that your experience did not meet your expectations in terms of value. Providing a comfortable and worthwhile stay is very important to us, and we regret falling short on this occasion. Your comments have been noted and shared with our team to help us improve our services and overall guest experience. We truly appreciate your feedback, as it guides us in making necessary enhancements. We look forward to welcoming you back for a more satisfying and valuable stay. Sincerely, Hotel Management
Dirty room, blood stained floor, dirty bathroom, smelled like pet urine, squealing a/c unit, and door latch was broken.
Business response:
Dear Guest, We sincerely apologize for the unacceptable condition of your room, including the cleanliness issues, maintenance concerns with the air conditioning unit, and the broken door latch. This is certainly not the standard of service and comfort we strive to provide. Please be assured that your feedback has been taken very seriously and shared with our housekeeping and maintenance teams. We truly value your input as it helps us improve. We look forward to welcoming you back for a much better experience. Sincerely, Hote... read more
Room was in bad shape
Business response:
Dear Guest, We sincerely regret to hear that the room condition did not meet your expectations during your stay. Please accept our apologies for any inconvenience or discomfort caused. Maintaining our rooms in excellent condition is a top priority, and we are disappointed to learn that we fell short in your case. Your comments have been noted and will be addressed with our maintenance and housekeeping teams to ensure improvements are made promptly. We truly value your feedback and hope to have the opportunity to serve you be... read more
There was no breakfast during my whole entire stay room was terrible was gave a room I didn't book online was way too small from my family I asked for a refund and was told they don't issue refunds and I asked for a different room and was told they can't switch rooms I had to stay in the one they gave me or leave without a refund
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had during your stay. The concerns regarding the lack of breakfast, the room not matching your booking, and the size being unsuitable for your family are deeply regrettable. Additionally, we are very concerned to hear about the response you received when requesting a refund or room change, as this does not reflect our service standards. Your comments have been escalated to management for immediate review. We value your feedback and are committed to impro... read more
Everything was ok, but there were multiple times were u had to reset my key or get new keys to my room, the toilet got clogged until I clogged it then inside of the tub was peeling as well
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced. The repeated issues with your room key, the clogged toilet, and the condition of the bathtub are certainly not up to our standards. Please be assured that these concerns will be shared with our maintenance team for review. Your feedback is important to us as it helps us improve our services and facilities. We appreciate your patience and hope to have the opportunity to welcome you back for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,706 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.