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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Brooms Asked front desk for a broom after housekeeping hours to clean up a spill in the kitchen area and they told me they do not lend out their brooms. I have stayed with this hotel chain for two weeks i think ive stayed and paid enough to pay for 100 brooms to be lent 1
Business response:
Amanda, we appreciate your loyalty and for taking the time to leave your feedback. We apologize we did not fully meet your expectation during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff and have taken corrective action so this does not happen again. We appreciate your feedback and hope you will consider staying with us again in the future! Sincerely, General Manager
Bring your own broom The rooma are very nice and the staff seems delightful however I asked the frontdesk for a broom due to a spill in the kitchen area but thry denied me a room saying they could not lend them out. Which is bull considering already have limited house keeping so now i have to inconveniently purchase a broom to remain staying in a clean area.
Business response:
Amanda, thank you for taking the time to review your experience at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are glad you liked your comfortable suite and our courteous staff, but we regret any inconvenience caused during your visit. Thanks again for being our guest, we hope to welcome you back in the future. Sincerely, General Manager
Business response:
Thank you for the five-star rating. We work hard to make sure our guests enjoy every aspect of their visit, so rating such as yours tell us that we are succeeding. We hope we have the pleasure of seeing you again at Extended Stay America - Indianapolis - Airport - W. Southern Ave. Sincerely, General Manager
Need late check out I really needed a late checkout and wish the hotel could have accommodated me that one hour. Other than that, the stay.
Business response:
Joseph, thank you for being our guest and taking the time to review your experience at Extended Stay America - Indianapolis - Airport - W. Southern Ave. It's nice to know you had an overall great stay, but we apologize if any inconvenience was caused while you were here. Thanks again for choosing us, we hope to welcome you back soon. Sincerely, General Manager
Had to wait over an hour for our room to be ready. Our sheets were dirty and we were told they did not have any extras.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay, especially the delay in room readiness and the condition of the bed sheets provided. We understand how frustrating it must have been to wait for your room and then encounter cleanliness concerns without immediate replacement linens available. Please know that your comments have been shared with our housekeeping and management teams for immediate attention and improvement. We truly value your feedback and regret that we did not meet you... read more
The room was disgusting! The room had missing pieces, paint was missing, outlets were bulging out of the wall. The air condistion was spitting out black particles.. this was an awful experience. I would not recommend them. When i aksed for another room and they said it wasnt an options.
The place is dirty, and poor customer service.
Business response:
Dear Guest, We sincerely apologize that your experience did not meet your expectations. It is disappointing to hear your concerns regarding cleanliness and customer service, as these are areas we take very seriously. Please know that your comments have been shared with the appropriate teams for immediate review and improvement. We truly value guest feedback as it helps us identify areas where we need to do better. We regret the inconvenience caused during your stay and hope to have the opportunity to provide you with a more ... read more
Stinky
Business response:
Dear Guest, We sincerely apologize for the specific concern you experienced during your stay. We understand how important a fresh, clean, and comfortable environment is for our guests, and we regret that we did not meet your expectations. Your comments have been shared with our housekeeping and maintenance teams so that immediate attention can be given to this matter. We truly appreciate your feedback, as it helps us improve the quality of our accommodations and services. We value your stay and hope to have the opportunity t... read more
Business response:
Dear Guest, We regret if your experience did not fully meet your expectations. Guest satisfaction is very important to us, and we are always looking for ways to improve our services and accommodations. Your feedback helps us better understand the needs of our guests and continue enhancing the overall experience we provide. We truly value your support and hope that you will consider staying with us again in the future, giving us another opportunity to provide you with a more enjoyable and comfortable visit. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,706 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.