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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Switch rooms to a more dirty room. Black mold in the showers first room had old deodorant and napkins in the couch next room had glasses under bed and room wasn’t swept couch was falling apart. Hallways stunk like a$$
Business response:
Dear Guest, We are very sorry to hear about the condition of the rooms during your stay and sincerely apologize for the discomfort and frustration this caused. It is upsetting to learn that the cleanliness and overall upkeep did not meet your expectations, and we understand how this affected your visit. We have shared your feedback with our housekeeping and maintenance teams to guide improvements in the overall guest comfort. Your feedback is valuable, and we hope you’ll consider giving us another opportunity to offer a much... read more
Breakfast note said none due to "shipping delays," by the looks of things there had been "shipping delays" for a long time. Room didn't seem clean or in good condition, very dated and only a thin blanket. Also, in order to have a cup for water you had to order a package that included dishes, cups, flatware etc. I used a disposable coffee cup from the lobby in the morning. Not favorably impressed.
Business response:
Dear Brian, We’re sorry to hear that your recent visit did not meet expectations. We regret the inconvenience caused by the unavailability of breakfast and the condition of the room. The mention of the limited blanket and missing in-room essentials is especially concerning, and your feedback will help us reinforce the importance of maintaining both comfort and readiness for our guests. Your comments have been shared with the relevant teams to ensure a more consistent and welcoming environment for our guests. We hope you will... read more
Checked in at 5 PM. No front desk clerk. Stood there for 10 minutes. Got to our room. No sheets or comforter on bed. Went back to front desk and was supposedly upgraded for free. Get to new room and there is no couch in the living area. Front desk says there are couches in some room, not in others? So what were we upgraded to? Room was dirty and neither TV remotes worked. Property was filthy, noisy, and smelled like weed.
Business response:
Dear Ryan, Thank you for being our guest. We were concerned to learn about the challenges you experienced during your stay. Please accept our sincere apologies for the delays at check-in and the condition of your room. While we regret any disappointment with certain amenities, our team works diligently to maintain clean and well-equipped accommodations. Your feedback has been shared with our staff to ensure these concerns are addressed promptly. We hope to provide a more comfortable and enjoyable stay in the future. Sincerel... read more
They ask me for a deposit having the room paid. It took more than 10 minutes to checking, nothing was working, the key machine, the iPad for the signatures…
Business response:
Dear Jose, Thank you for sharing your experience. We sincerely apologize for the extended wait during check-in and the technical difficulties with the key machine and signature process. The deposit is a standard incidental charge, fully refundable at check-out if no issues are found. Your feedback has been shared with our team to help improve efficiency, and we appreciate your understanding. We look forward to welcoming you again and providing a smoother, more seamless arrival. Sincerely, Hotel Management
Trap hotel
Business response:
Dear Jennifer, Thank you for taking the time to share your perspective. The aim is always to provide a welcoming environment where guests can feel at ease and enjoy a sense of comfort during their visit. While it’s disappointing to learn that your stay did not reflect this intention, your comments are valued and will be taken into consideration as part of ongoing efforts to enhance the overall experience. Every guest’s satisfaction matters greatly, and we remain committed to ensuring future visits are more positive and align... read more
Worst hotel stay in 20 years Bathroom shower was not working properly. Couch in one of the rooms was uncomfortable. The other room only had 1 chair. Toilets were very easily clogged. The first night it clogged and i was told they did not have a plunger. AC did not work and the room was hot.
Business response:
Dear Thomas, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
Roaches inside Found multiple cockroaches in unit and door to room had problems as well
Business response:
Dear Thomas, Thank you for being our guest. We appreciate you bringing this to our attention. We are very sorry that your stay did not meet your expectations. Please know that maintaining a clean and well-maintained environment is a top priority, and your feedback will be shared with our team to prevent such situations in the future. We hope to have the opportunity to provide a significantly improved experience on a future visit. Sincerely, Hotel Management
my 1st room they put me in the sofa was missing. holes in walls. missing pictures. dishwasher had dirty dishes. cabinet faceings and drawers missing. roach eggs in drawers. the bathroom sink looked like it was never cleaned someone locked up in it. holes in doors. I went straight to office showed her pictures and said move me why would you give a room like that. 2md room was better dishwasher nasty. no locks on windows I had to stuff cardboard down in windows so the window wouldn't go up. I wish I could post pictures because... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,624 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.