Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Rita 

on Expedia

3 months ago

There was gum on the floor and the pillowcase the tub was filthy and pealing. There are some very questionable people that I assume live there and hanging out around the property. The staff was wonderful. They apologized profusely and refunded the night. I was only in the room for 10 mins before walking back out at asking for a refund. 

Candace 

on Expedia

3 months ago

Absolutely run down, not maintained, outdated just ghetto rooms. We booked a king suite with a fold out couch but when we checked in, it only was for 2. They said they dint have any that sleeps more with couches but it's clearly on their website. She could've told us that when we checked in with our kids that there was only 1 bed. Instead we had to go back down and get a different room. Bathroom door barely closed, huge hole in the wall from someone slamming it open. Bathtub/sink peeling and coming apart . No trashcan anywhe... read more

carole 

on Expedia

3 months ago

Chambre manquant de propreté Canapé lit cassé Pas de petit dejeuner 

Gregory 

on Expedia

3 months ago

Please ban this hotel This was hands down the worst hotel i have ever stayed in. My room was disgusting. My shower didn't work. They over booked the hotel so they were not able to give me another room. On top of this they couldn't get any of the key cards in the hotel to work. I feel like can't trust hotels.com moving forward after this 

Ashley 

on Expedia

3 months ago

I was given the wrong room at first. Then the room I was given had a broken deadbolt lock, there was a washcloth on the floor on the other side of the bed, so it clearly had not been cleaned properly, the bath tub was cracked, the water pressure was non-existent, and the room and the entire hallway smelled like mold and mildew. 

candace 

on Expedia

3 months ago

They over booked the rooms so i did not het the room i reserved. The room was nast, the mattress inside the pullout couch look as if someone ha been murdered on it. The towels in the bathroom had stains on them, the shower had mold. They acted as if was a huge inconvenience when wes asked for a roll of toilet paper. The grab and go coffee and breakfast was crap coffee amd a couple of muffins and not wnuff for all guests. It took an hour to check in because they did not jage rooms ready. 

Gilles 

on Expedia

3 months ago

The property was very noisy, thin walls with people slamming doors at 2AM or kids yelling in the corridors at 7AM. Breakfast was inexistent. We were supposed to have breakfast included but there was no food, no juice, just drip coffee and hot water with a couple of tea bags available. 

Lisa 

on Expedia

3 months ago

Our stay started with waiting the desk for almost ten minutes for someone to register us. They were folding laundry. Our room was in need of many repairs and cleaning as the photos show. The curtains wouldn’t stay shut. Air conditioning wasn’t cooling well. The beds were comfortable, but the tv was in the other room where only one chair was provided for viewing. We had to move the dresser and spin the tv around to watch it from the bedroom. The breakfast was terrible. Only watered down coffee, tea bags and hot chocolate pack... read more