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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I want. Refund. Bathroom was filthy and moldy
Business response:
Dear Guest, We sincerely apologize for the condition of the bathroom during your stay, as cleanliness is one of our highest priorities and this experience does not reflect our standards. Your feedback has been shared with our housekeeping team. We truly regret the inconvenience caused and hope to restore your confidence in us. Sincerely, Hotel Management
Horrible
Business response:
Dear Guest, We are sorry to learn that your stay did not meet your expectations. Our goal is to provide every guest with a comfortable and positive experience, and we regret that we fell short during your visit. Guest feedback is very important to us, as it helps us identify areas where we can improve our services and accommodations. Please know that your comments will be shared with our team for review and consideration. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you b... read more
Dirty and dated
Business response:
Dear Guest, We sincerely apologize that your experience did not meet expectations and that you found the property to be dirty and dated. Cleanliness and upkeep are extremely important to us, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping and maintenance teams so we can continue working on improvements and updates to our facilities. We truly value your input, as it helps us enhance the guest experience. We hope you will give us another opportunity in the future. We look... read more
Megan came banging on my door several times at 330am telling me that I had to get out because SHE had no recollection of anyone being in this room. When I open the door she said ain’t nobody to be in here how I get in here I told her I made reservation and checked in with the other lady around 830pm. She proceeded by telling me okay you can stay for now until the morning when it can be figured out. I want compensation for my room. I was in the middle of something and she screwed that up for me. My girl was blew and definitel... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the distress and disruption you encountered during yourstayand regret the frustration it caused for both you and your guest. We are sorry for any misunderstandings regarding your reservation and understand the impact this had. Please be assured that we will address this internally to help prevent similar situations in the future. We truly appreciate you bringing this to our attention, as your feedback is invaluable. We hope to have the opportunity ... read more
Room was extremely filthy and the shower didn’t work. We called the front desk and no one answered to help. We had to go downstairs and someone finally came to the front desk. The lady informed us that they do not have anyone to fix the issue and they did not have any available rooms. She informed us that we would get a full refund since we had to secure a totally different hotel at the last minute.
Business response:
Dear Guest, We’re very sorry that your visit did not reflect the level of comfort or support we aim to provide. We regret that the condition of the accommodation and the in-room fixture issue created immediate concerns, and we understand how frustrating it must have been to experience difficulty reaching assistance when you needed it most. We also recognize the inconvenience of having to seek help in person and being informed that resolution options were limited at that time. Your feedback has been shared with leadership and... read more
This hotel managed to screw every part of the stay up. The place was horrible they didn't have continental breakfast that I paid for and they didn't have water or coffe. They didn't have change for the vending machine you had to leave for everything. The shower was horrible there's big patches and missing chunks out of the tub the water had black specks that came out of the faucet. There was no filter in the spigot, it was more like a open fire hose. I refused to take a shower in such conditions, didn't trust the water so co... read more
Business response:
Dear Guest, We are very sorry to hear about the multiple issues you experienced during your visit and understand how upsetting this must have been. We sincerely apologize that the breakfast offering, beverages, and vending machine availability did not meet your expectations, as well as for the condition of the shower and water supply, which understandably caused concern and prevented you from using the facilities safely. Your feedback has been shared with the leadership team to ensure these matters are addressed and that fut... read more
No blankets and the heater wouldn't work eight. I froze my ass off
Business response:
Dear Guest, Thank you for bringing this to our attention. We’re sorry to learn about the discomfort you experienced. Please know that extra sheets can be requested at the front desk. We do regret that the in-room amenity was not functioning as it should. We will share your comments with the appropriate teams to ensure better communication and prevent maintenance lapses moving forward. We hope you’ll consider giving us another chance to provide the warm, comfortable experience you should always expect from us. Sincerely, Hote... read more
Bathroom shower had no hot water pressure. The plumbing fixtures needs replaced. We did not take a shower, but we had to use a wash towel to clean up. Not a great experience. Staff was great.
Business response:
Dear Guest, Thank you for sharing your experience with us. We appreciate your kind words about our team and are pleased to know they contributed to a positive visit. We understand how disappointing it can be when elements of the room do not provide the comfort you expect, especially during preparations for the day. Your comments provide valuable insight to help create better experiences going forward. We truly value your feedback and hope your next visit offers a more comfortable and seamless stay. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,706 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.