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Extended Stay America - Indianapolis - Castleton
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7940 Shadeland Ave., Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good overall. I would stay there again. Affordable and good amenities.
Business response:
Thank you for being our guest at Extended Stay America - Indianapolis - Castleton. We are thrilled to know you found us to be a great value in the area and that our service, as well as facilities, were up to your satisfaction. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Good stay Really good. Front desk upon check in could have been friendlier.
Business response:
Mike, thank you for being our guest at Extended Stay America - Indianapolis – Castleton. We are happy you had a pleasant stay overall. We appreciate your observation about our front desk staff and apologize for any inconvenience caused. Your feedback will be used to improve our service delivery. We value your business and hope we will be your choice again in the future. Sincerely, General Manager
Customer Service is everything When I arrived to the hotel on Saturday evening, there was no one available. We stud there for approximately 15 minutes before we call the 1800#, they called the desk several times before they reached out to the manage, the manager in terms call the employee who was suppose to be working. When he finally appeared 20 minutes later, he appeared to have been awaken from his sleep. He never apologize for the wait or him not being present for our check in. He looked at us as if we were disturbing hi... read more
Business response:
Thank you for your stay with us and for sharing your feedback. Please accept my apology for the issues you experienced at our front desk. A first impression often sets the tone for the entire visit, and this is definitely not the impression our guests should have of our hotel. Every member of our team takes pride in impeccable customer service, and this incident will be discussed with the appropriate team members to prevent another such occurrence in the future. We appreciate your business and hope you will consider giving o... read more
Business response:
Kristen, thank you for taking the time to share your perfect rating. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
good location
Business response:
Thank you for your fantastic review! We're pleased you Extended Stay America - Indianapolis - Castleton and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
All good, no issues
Business response:
Eric, thank you for choosing Extended Stay America - Indianapolis – Castleton. We are so happy we were able to meet your expectations for a comfortable experience. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Very nice and affordable! Our stay was wonderful! No problems, clean rooms, friendly staff!
Business response:
We appreciate you being our guest at Extended Stay America - Indianapolis - Castleton. We are delighted to know you not only loved your spotless room and our courteous service but also found us to be of great value in the area. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, General Manager
Business response:
Thank you for taking the time to share your wonderful rating about your stay with us. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope Extended Stay America - Indianapolis - Castleton will be your first choice every time you visit this area. Sincerely, General Manager
Just passin through Clean, friendly place to stay. The bed/pillows were kind of awful but it was okay for the price. Breakfast was also a little lackluster (just muffins and granola bars) but overall not bad for a place to sleep just passing through town
Business response:
Thank you for choosing to stay at Extended Stay America - Indianapolis - Castleton and for sharing your feedback. We are glad to know you liked your clean room, but I am sorry for not meeting all of your expectations. We appreciate your feedback as it provide the areas where we can improve. We hope you will give us another opportunity whenever you visit this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Indianapolis - Castleton
How is Extended Stay America - Indianapolis - Castleton rated?
Extended Stay America - Indianapolis - Castleton has a 4.3 star rating with 996 reviews.
When is Extended Stay America - Indianapolis - Castleton open?
Extended Stay America - Indianapolis - Castleton is open now. It will close tomorrow at 12:00 a.m.